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After pressing submit, form refreshes without sending

  1. isiemer
    Member

    I've been using gravity forms for a number of months. Recently the form began no longer submitting or adding an entry after pressing submit. I followed the "theme/plugin conflict entry " as well as downloaded and replaced with the latest version of GF. I still seem to be experiencing the same error. Any help would be appreciated.

    You can view an example of the forms here http://redesign.openeye.net/contact-us and http://redesign.openeye.net/support

    Posted 11 years ago on Wednesday June 1, 2011 | Permalink
  2. Hi Zach,

    Can you your WP admin login to david@rocketgenius.com. Please be sure to include a link to this topic as reference.

    Posted 11 years ago on Thursday June 2, 2011 | Permalink
  3. isiemer
    Member

    Thank you David. I went ahead and sent you the details. If you need anything further don't hesitate to ask.

    Posted 11 years ago on Thursday June 2, 2011 | Permalink
  4. isiemer
    Member

    David found that the permalink structure is what was seemingly causing this issue.

    Posted 11 years ago on Friday June 3, 2011 | Permalink
  5. lsparks
    Member

    I'm also experiencing this problem, can you provide some more detail on what the exact issue/solution was?

    Posted 11 years ago on Friday June 3, 2011 | Permalink
  6. Hi lsparks,

    We were unable to pinpoint what the exact issue was, but we found that by turning "off" the permalinks and then turning them back on resolved the issue. Worth a shot. Let me know if this does not work for you.

    Posted 11 years ago on Friday June 3, 2011 | Permalink
  7. lsparks
    Member

    Thanks for the info, by "turning off" the permalinks, do you mean turning off the custom structure?

    Posted 11 years ago on Tuesday June 7, 2011 | Permalink
  8. Hi lsparks, that is correct.

    Posted 11 years ago on Tuesday June 7, 2011 | Permalink