PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Ajax

  1. reelseo
    Member

    The ajax doesnt seem to be working on my site - reelseo.com/about I did try changing the jquery back to the wordpress default but that did not resolve the issue. What else can I check to troubleshoot. Thanks.

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink
  2. Not sure if this is related or not as my ajax is working on the site for the users but when editing a form in either chrome or firefox (only two i tried) I'm getting weird errors with Ajax. The first time I save after opening it seems to save fine but while still editing the same form the second save and forward will not work. I get an Ajax error about not being able to save. Just thought I'd throw this one in just in case it could be related.

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink
  3. reelseo
    Member

    Yeah, I dont get any errors - it just doesnt work - it refreshes the page with a confirmation message

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink
  4. @reelseo Your form AJAX probably isn't working because of unrelated Javascript error that exist on that page. See this screenshot: http://grab.by/9Sls

    Javascript errors will prevent any other Javascript after the error from executing properly. You have a few Javascript errors, unrelated to Gravity Forms, and that is probably what is causing the issue.

    @dwbro1 It's hard to tell what is going on, you'd have to post a link to the page having the issue so we could see what is going on.

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink
  5. reelseo
    Member

    arg.. I would say that could be true but it doesnt even work in preview mode within wordpress admin.

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink
  6. Send us a WordPress admin login for the site and we can take a look. It's difficult to debug with JS errors on the public page, so we can look at the Preview page and see what is going on.

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink
  7. reelseo
    Member

    what email should I use for that?

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink
  8. You would use our Contact Us form and reference this forum post when doing so.

    Posted 13 years ago on Wednesday April 13, 2011 | Permalink