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Ajax Error

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jolaro
    Member

    Hi, I have just purchased and installed the gravity forms plugin. Firstly I had to deactivate my other plugins to get it to work..is this normal? Can I not use other plugins with this? Secondly even with other plugins all deactivated I still cannot even save or create a from. It just tells me there is an ajax error. I have tried all day to follow the instructions to increase memory as you say in other posts but with no success. Just getting really frustrated now that I cannot get it to work after trying all day! Please please help!...Thanks Aaron

    Posted 12 years ago on Friday November 18, 2011 | Permalink

  2. Carl Hancock
    Administrator

    I'm not sure what you mean you had to deactivate your other plugins to get it to work. What exactly wasn't working when you activated Gravity Forms with your other plugins activated? If you can provide more details, we can determine what is going on. This is not normal and it's an issue specific to your site.

    What you describe does sounds like a memory issue. Including not being able to save forms via AJAX. You mentioned you increased your available memory, but from what you describe it doesn't sound like the increase was enough or it isn't being used by WordPress.

    If you send me the URL of the site and a WordPress admin login I can take a look and determine pretty quickly if it is indeed a PHP memory issue. You can email me this information directly at carl@rocketgenius.com

    Posted 12 years ago on Friday November 18, 2011 | Permalink

  3. jolaro
    Member

    When I activate gravity forms with my other plugins on I can no longer access the Wordpress admin panel. I had to delete the plugin folder manually to get it to work again.
    I followed the instructions to increase memory but memory doesn't increase?
    Site is http://www.ushewt.co.uk
    I have e-mailed you the admin login. Thanks

    Posted 12 years ago on Friday November 18, 2011 | Permalink

  4. Carl Hancock
    Administrator

    If after you activate Gravity Forms you can no longer access the WordPress admin panel and have to delete the plugin folder manually, this is most likely going to be a PHP memory issue. What is happening is PHP runs out of available memory and displays a white screen instead.

    I understand you said you increased your memory, but the behavior you describe is still a classic PHP memory related issue.

    Here is what you can try...

    - FTP into your site
    - Edit your wp-config.php file
    - Find the wp_debug line and change it to true
    - Enable your plugins
    - Activate Gravity Forms

    See if you get an error this time with debug mode turned on. I can't do this for you because it requires FTP access.

    But what you describe is indeed what happens when your site runs out of available PHP memory.

    Posted 12 years ago on Friday November 18, 2011 | Permalink

  5. jolaro
    Member

    It is definately a memory issue as I have been getting warnings from wordpress constantly about memory usage being too high when i activate gravity forms (even when it is the only plugin activated). I have now installed my site (an exact copy) with another host (site http://www.ushewt.com - host ipage) (original site http://www.ushewt.co.uk host fasthosts). All now works perfectly with the new host, infact i have 6-7 plugins installed with no problems at all. Strange thing is though that the PHP memory allocated by ipage is only 18M and with fasthosts it is 32 M (both have 32M for wordpress). There must be something different with the fasthosts server that is causing the memory issues??? Any ideas?? The main reason for me wanting to try and resolve this is that my site runs much quicker with fasthosts (maybe this is because they have UK servers and I am in the UK???). Anyway if anyone has any ideas that may help please let me know and thanks for the support offered so far.

    Posted 12 years ago on Monday November 21, 2011 | Permalink

  6. Carl Hancock
    Administrator

    @jolaro If it's a memory issue then it's possible either the PHP memory isn't setup properly on the host that isn't working, OR the wp-config.php isn't setup properly. I suggest looking at this tutorial:

    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Posted 12 years ago on Monday November 21, 2011 | Permalink