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All forms work but one: Warning Message but no highlighted errors

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. n8bocks
    Member

    I have several forms using PayPal payments pro that all work correctly. I have one that I cannot get to submit if I have Payments Pro activated. Upon pressing the submit button it gives the following warning message: "There was a problem with your submission. Errors have been highlighted below."

    But no errors are highlighted.

    If I remove it from the Payments Pro feed, it works fine.

    Yes, there is a credit card field.
    Yes, I have entered the CC info correctly.
    Yes, I have other forms currently working with Payments Pro so the API settings must be correct.

    Any suggestions?

    Posted 12 years ago on Monday May 21, 2012 | Permalink

  2. Rob Harrell
    Member

    Is there anything different from this form as compared to the other forms that have no issues? Do you have a link to a form that's working and a link to the one that's not?

    Posted 12 years ago on Monday May 21, 2012 | Permalink

  3. n8bocks
    Member

    Rob:

    Thank you for your very fast reply:

    I have been trying to figure out the difference, but so far I can't. The first one is a brand new form I just created to see if I could repeat the problem. Since I first posted, I also changed HTTPS plugins to the one you suggested.

    This one works: https://www.centralparklawholland.com/test-payment/

    This one doesn't: https://www.centralparklawholland.com/create-llc

    Posted 12 years ago on Monday May 21, 2012 | Permalink

  4. Rob Harrell
    Member

    Have you tried the non-working form via the formbuilder preview?

    Posted 12 years ago on Monday May 21, 2012 | Permalink

  5. n8bocks
    Member

    On an additional note, it appears to only be sending charge amount of $1.00 to PayPal regardless of the cost of the item. I have tried multiple types of items in varying amounts and PayPal only runs the CC for $1.00.

    Posted 12 years ago on Monday May 21, 2012 | Permalink

  6. n8bocks
    Member

    Rob:

    The form works well in preview and will work fine until I link it to PayPal Pro Forms in settings. It appears to be some communication issue when the info is sent to PayPal.

    Posted 12 years ago on Monday May 21, 2012 | Permalink

  7. Rob Harrell
    Member

    Can you export one of your forms and send the XML file to me to rob@rocketgenius.com and reference this post in your email so I can test locally.

    Posted 12 years ago on Monday May 21, 2012 | Permalink

  8. Paper Tower
    Member

    Any determination on what the issue was? I seem to be having a similar issue using PayPal Pro for the first time on the left form of the two on this page: https://www.freedomincreation.org/test/get-involved/donate/

    I'd like to try fixing it with whatever helped here, if there was resolution.

    Thanks,
    Sean.

    Posted 12 years ago on Friday August 17, 2012 | Permalink

  9. Rob Harrell
    Member

    Sean, there's usually never a universal issue with these types of things.

    However, in your case - is there any reason you didn't go with just one form on that page, with two feeds tied to the single form with conditions enabled?

    You could simply pose the question: "Would you like to donate one-time or monthly?" Then enable the condition on each of the two feeds accordingly, if they select one-time, the one-time feed kicks in, if they select monthly, the recurring feed kicks in.

    Posted 12 years ago on Saturday August 18, 2012 | Permalink

  10. Paper Tower
    Member

    Originally the one-time gift form was going to utilize the WP Stripe plugin and the monthly gift a Gravity Form, and then they both became PayPal Pro connected Gravity Forms and I just left the design.

    Do you mean set the PayPal condition in the feed? I tried what you suggested with two feeds and the PayPal condition set to which donation choice is made, and it's a much more elegant solution.
    https://www.freedomincreation.org/test/get-involved/donate/

    I still get the credit card error though, any thoughts on what to do about it?

    Posted 12 years ago on Tuesday August 21, 2012 | Permalink

  11. Rob Harrell
    Member

    Can you fill the form out in the formbuilder preview or do you get the error there as well?

    Posted 12 years ago on Tuesday August 21, 2012 | Permalink

  12. Paper Tower
    Member

    I get it there as well.

    Posted 12 years ago on Tuesday August 21, 2012 | Permalink

  13. Rob Harrell
    Member

    Could you send me a WP Admin login to rob@rocketgenius.com so I can take a look? Please reference this post in your email.

    Posted 12 years ago on Tuesday August 21, 2012 | Permalink