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Gravity Support Forums » Plugin Support » Gravity Forms

  1. promedia
    Member

    Hi guys,

    I have one submission in my dashboard and entree list but I can not view the entry, nor can I delete the entry.

    There are no required fields on this form so perhaps someone submitted an empty form.

    It's not real serious or anything but is there someway to delete this entry. It's sort of annoying seeing in my dashboard that there's a new entree while there isn't one.

    Thanks

    Vincent

    Posted 12 years ago on Monday September 26, 2011 | Permalink

  2. Chris Hajer
    Key Master

    What version of Gravity Forms are you running?

    And, are you using any cache plugins?

    Posted 12 years ago on Monday September 26, 2011 | Permalink

  3. promedia
    Member

    We are using GF Version 1.5.3 and we are indeed using a cache plugin - WP cache. I haven't looked at the cache plugin.

    Posted 12 years ago on Monday September 26, 2011 | Permalink

  4. promedia
    Member

    The WP cache plugin was disabled....

    Posted 12 years ago on Monday September 26, 2011 | Permalink

  5. Carl Hancock
    Administrator

    Does the entry appears in the entry list page? Can you submit forms and create entries without a problem?

    Posted 12 years ago on Monday September 26, 2011 | Permalink

  6. promedia
    Member

    Yes I see it directly in my dashboard, when I then click on the entries I see that I have one unread but when I click on the unread tab there's nothing there. And yes I can still create (and delete) entries.

    Posted 12 years ago on Thursday September 29, 2011 | Permalink

  7. Carl Hancock
    Administrator

    It sounds like you have some corrupt data associated with that first entry. You may need to go in your database and manually delete that entry or inspect the entries in the rg_lead table and see which one looks like it is causing the issue.

    Posted 12 years ago on Thursday September 29, 2011 | Permalink

  8. promedia
    Member

    Yes I expected that too, but my knowledge of databases is fairly limited so I'll leave it for now.

    But thanks for your assistance.

    Posted 12 years ago on Thursday September 29, 2011 | Permalink

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