Hi guys,
I've got a typical form that is filled out by potential clients while they are on our website. It is set up to auto-reply with an email message (and I'm going to look into using MailChimp as well).
Now... if this potential client happens to call in by phone (rather than use the website) then WE have to fill out the form so we can still keep a record of the client's info.
Problem: when we do this using the clients email address, they will get an auto-reply saying "Someone will be in touch with you shortly", which obviously doesn't make sense since we've already talked to them. If we use our own email address, we won't have the customer's email address on file.
Since we can't manually turn off the auto-reply per submission, I'm stumped on how to fill out the form for the client but NOT have an auto-reply sent to them.
Any creative suggestions on how to achieve this?
Thanks in advance!