Are you submitting these using the Priority Support request form? If so, what name and email address did you use when submitting the form?
There are no outstanding Priority Support requests from prior to this weekend that have not been replied to. I did a search of the ticketing system using the email address associated with your Gravity Forms support site login and there are no tickets in the system. I also did a search for anything with the domain name from your email address, again no tickets. See this screenshot:
Just to be sure I also did a search of all Gravity Forms entries for the Priority Support form (which sends the notification to the ticketing system to create the ticket) and again there were no results for tickets submitted with your email address. See this screenshot:
I also searched both the HelpScout ticketing system we use and the form entries for the Priority Support form for any entries submitted using the first and last name used to purchase the license, again no ticket or form entry was found.
Did you receive an automated email autoresponder when you submitted your Priority Support request acknowledging it had been received? If so, forward it to me at firstname.lastname@example.org so I can take a look at it.
If you used a different email address than what is associated with your account, let me know. Because right now I see no tickets in the 3rd party ticketing system, nor form entries for the Priority Support form using your email address.
I do see that you have posted on the support forum. If you are referring to your support forum posts as Priority Support... then be aware that the support forum is NOT where priority support requests are submitted. Priority Support requests are submitted via the Priority Support form and only the Priority Support form. A link to the Priority Support form is located in the sidebar navigation on the right side of the support site.
Posted 11 years ago on Saturday February 25, 2012 | Permalink