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Any Reason why I wouldn't receive admin email, but records as entry?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. pstatus
    Member

    Testing the Form. Seems like it works..... The form info gets stored as a record in the admin under "entries" but the notification by email, I am not receiving... I tried gmail, yahoo and still not working..

    Thanks

    Posted 15 years ago on Saturday September 26, 2009 | Permalink

  2. pstatus
    Member

    sorry i found a thread addressing this issue

    Posted 15 years ago on Saturday September 26, 2009 | Permalink

  3. Carl Hancock
    Administrator

    Thanks, good to know this issue has been resolved from a previous thread.

    Posted 15 years ago on Sunday September 27, 2009 | Permalink

  4. migfor
    Member

    Where is the thread resolving this issue?

    Posted 15 years ago on Monday December 21, 2009 | Permalink

  5. Carl Hancock
    Administrator

    There are a bunch of threads on email notifications, i'm not sure which one resolved this users issue. If you do a search for "notifications" you will see a few threads. It might be an SMTP issue which would require installing one of the available SMTP WordPress plugins.

    Posted 15 years ago on Monday December 21, 2009 | Permalink

  6. seattlesavvy
    Member

    Hi Carl. Is it possible for you to help us and post that thread somewhere? Of course the only reason for purchasing gravity forms is to receive emails. I've been spending sometime trouble shooting and looking for "the" thread that solves this challenge. Thank you.
    :D

    Posted 14 years ago on Friday January 8, 2010 | Permalink

  7. Carl Hancock
    Administrator

    In a nutshell, a lot of the time the issues with email are due to the user requiring an SMTP plugin to use SMTP to send email because their host doesn't allow the standard send mail php function to be used.

    There are several SMTP plugins in the WordPress.org plugin repository that solve this issue. This is one of them:

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    However in testing your site, I entered my gmail address for the send to for your Admin Notification and I received both the Admin Notification and the User Notification just fine... so thats not the issue. You mentioned you are receiving the User Notification but not the Admin Notification. So there is something else going on outside of Gravity Forms control, the emails themselves are being sent.

    Posted 14 years ago on Friday January 8, 2010 | Permalink

  8. Jesse
    Member

    Not to point out the obvious but I have had several people do this... make sure that you actually have a notification email address setup for the form.. it's not populated by defualt and it needs to be set for each form :-)

    Posted 14 years ago on Saturday January 9, 2010 | Permalink

  9. craiger522
    Member

    I was scratching my head about this one, too. Then, I decided to check my spam filter. There they were! I guess, because the recipient and the sender were the same, Gmail assumed it was spam.

    Posted 14 years ago on Monday March 15, 2010 | Permalink