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Apache Error upon submission

Gravity Support Forums » Plugin Support » Gravity Forms

  1. harry.slack
    Member

    When clicking submit on a form, I'm re-directed to an Apache test page. Stating: This page is used to test the proper operation of the Apache HTTP server after it has been installed. If you can read this page it means that the Apache HTTP server installed at this site is working properly.

    http://socialbutterflyz.com/?page_id=8

    I tried changing my theme, removing widgets, enabling AJAX (which causes the same issue to occur but on the same page below the Form as opposed to in a new window)

    Please help

    Posted 14 years ago on Tuesday May 31, 2011 | Permalink

  2. David Smith
    Member

    Hi Harry,

    This is likely caused by a theme or plugin conflict. You can follow these instructions to pinpoint what theme or plugin is causing the issue:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 14 years ago on Wednesday June 1, 2011 | Permalink

  3. harry.slack
    Member

    I followed those instructions before I posted and they made no difference. Tried it again just in case I missed something but nothing changes. Always the same apache page.

    Posted 14 years ago on Wednesday June 1, 2011 | Permalink

  4. harry.slack
    Member

    So is this an error in the program that's getting patched in the future or what? Any ideas?

    Posted 14 years ago on Sunday June 5, 2011 | Permalink

  5. Carl Hancock
    Administrator

    There is nothing to patch, there is nothing wrong with the code. The issue is your web server. The server is returning a 403 Forbidden error when the form action posts. See this screenshot: http://grab.by/ai4n

    This means your web server is refusing the post. This could be a mod_security firewall issue, a file permission issue or a web server configuration problem.

    The first thing I would suggest is making sure the file permissions for the wp-content/plugins/gravityforms folder and all of it's files and subfolders/files are set to CHMOD 755.

    You will need to contact your web host and explain to them what is going on. When the form is submitted the web server is returning a 403 Forbidden error. Show them the screenshot I provided.

    Posted 14 years ago on Sunday June 5, 2011 | Permalink