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Auto response working in 1 out of 3 forms.

Gravity Support Forums » Plugin Support » Gravity Forms

  1. larry2580
    Member

    I created three forms but only one of them has an auto response that reads, "Thanks for contacting us! We will get in touch with you shortly." Why isn't that same response generated with the other two?

    Posted 12 years ago on Wednesday June 1, 2011 | Permalink

  2. David Smith
    Member

    Are all the forms setup to display the same confirmation message? If so, are you seeing any errors in your browsers error console when submitting the forms with no confirmation message?

    Posted 12 years ago on Wednesday June 1, 2011 | Permalink

  3. larry2580
    Member

    Where do you set up the confirmation message. Sorry, I can't remember.

    Posted 12 years ago on Wednesday June 1, 2011 | Permalink

  4. larry2580
    Member

    I found it. Form Settings > Conformation. All the forms are set up the same.
    I'm still only getting the one. I'm not seeing any errors after I submit the form. The page returns to blank fees.

    Posted 12 years ago on Wednesday June 1, 2011 | Permalink

  5. David Smith
    Member

    Sorry, meant to also ask for links to the forms so I can view them.

    Posted 12 years ago on Thursday June 2, 2011 | Permalink

  7. larry2580
    Member

    The forms are working because they were just recreated using exactly the same data that was in them originally - they just started working... very strange. I suspect it was a caching issue somewhere, but with no errors logged anywhere, it is very difficult to troubleshoot.

    Posted 12 years ago on Monday June 6, 2011 | Permalink

  8. larry2580
    Member

    I tested one of my "Get Featured" forms and got a "500 Internal Server Error".

    Posted 12 years ago on Monday June 6, 2011 | Permalink

  9. David Smith
    Member

    Hi Larray,

    A "500 Internal Server Error" is a server error indicating an issue with your server. If it happens consistently, contact your hosting.

    Posted 12 years ago on Tuesday June 7, 2011 | Permalink

  10. larry2580
    Member

    I checked the forms from a different computer and I'm having the same issue. Would you mind checking the links I provided? My "Contact Us" page works perfect but the other two aren't.

    Posted 12 years ago on Saturday June 18, 2011 | Permalink

  11. larry2580
    Member

    Hi David,
    Just checking back. The Conformation tab for all three forms are exactly alike but only the "Contact Us" form is the only one that's generating an auto response. Could you please check the links:

    http://southafricadailydeals.co.za/contact-us/

    http://southafricadailydeals.co.za/suggest-a-business/

    http://southafricadailydeals.co.za/get-featured/

    Posted 12 years ago on Wednesday June 22, 2011 | Permalink