PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

BCC Field Issue

Gravity Support Forums » Plugin Support » Gravity Forms

  1. HFL
    Member

    Hi,

    We've been struggling with an issue for a little while where the Admin Notification BCC field has been working for certain email addresses and not for others. One email addresses will not receive an email even if it's set as site admin. We've checked filters and spam folders for those addresses and they're empty, indicating that it's not a blacklist/bounce issue; those mails aren't being sent.

    Any idea what might be causing this behavior? The addresses not receiving are .net and .org domains, although another .net address works fine.

    Posted 11 years ago on Tuesday January 8, 2013 | Permalink

  2. Chris Hajer
    Key Master

    This is largely an issue with the email functionality of the server the site is hosted on, and the email addresses the form is using for TO and FROM, and in your case BCC (some mail transfer agents have a problem with BCC or multiple BCC or the FROM address being a different domain than where the mail originates.)

    One thing that works for many people is to use an SMTP plugin, for more reliable email delivery. Please install and configure one of the following plugins, and test your form again.

    http://wordpress.org/extend/plugins/wp-mail-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/cimy-swift-smtp/
    http://wordpress.org/extend/plugins/wp-smtp/

    Also, we have some additional explanation and troubleshooting steps here:
    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    If the email is not being sent, it's because it's not being sent by the host where website is hosted. Gravity Forms hands off the notification immediately to wp_mail() and it in turn uses whatever mail transfer agent is available on the host (unless you are using an SMTP plugin.)

    Posted 11 years ago on Tuesday January 8, 2013 | Permalink

  3. HFL
    Member

    Thanks for the reply, Chris. Will test a few other things and give a SMTP plugin a try as a next step.

    Posted 11 years ago on Tuesday January 8, 2013 | Permalink

  4. Chris Hajer
    Key Master

    Please let us know if you need any help.

    Posted 11 years ago on Wednesday January 9, 2013 | Permalink