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BCC Field Issue

  1. Hi,

    We've been struggling with an issue for a little while where the Admin Notification BCC field has been working for certain email addresses and not for others. One email addresses will not receive an email even if it's set as site admin. We've checked filters and spam folders for those addresses and they're empty, indicating that it's not a blacklist/bounce issue; those mails aren't being sent.

    Any idea what might be causing this behavior? The addresses not receiving are .net and .org domains, although another .net address works fine.

    Posted 7 years ago on Tuesday January 8, 2013 | Permalink
  2. This is largely an issue with the email functionality of the server the site is hosted on, and the email addresses the form is using for TO and FROM, and in your case BCC (some mail transfer agents have a problem with BCC or multiple BCC or the FROM address being a different domain than where the mail originates.)

    One thing that works for many people is to use an SMTP plugin, for more reliable email delivery. Please install and configure one of the following plugins, and test your form again.

    http://wordpress.org/extend/plugins/wp-mail-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/cimy-swift-smtp/
    http://wordpress.org/extend/plugins/wp-smtp/

    Also, we have some additional explanation and troubleshooting steps here:
    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    If the email is not being sent, it's because it's not being sent by the host where website is hosted. Gravity Forms hands off the notification immediately to wp_mail() and it in turn uses whatever mail transfer agent is available on the host (unless you are using an SMTP plugin.)

    Posted 7 years ago on Tuesday January 8, 2013 | Permalink
  3. Thanks for the reply, Chris. Will test a few other things and give a SMTP plugin a try as a next step.

    Posted 7 years ago on Tuesday January 8, 2013 | Permalink
  4. Please let us know if you need any help.

    Posted 7 years ago on Wednesday January 9, 2013 | Permalink