Hello. I added another email address for the entry to be emailed to in the BCC section. I tested my form with a fake entry and the entry was sent to the To: email but not to the BCC: email. Any ideas?
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BCC not working
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Have you tried an alternate email in BCC field? For example, switching the primary and the BCC to see if it works?
Posted 12 years ago on Monday May 14, 2012 | Permalink -
Are you running the latest versions of both WordPress and Gravity Forms? Can you check for plugin/theme conflicts to also rule out that possibility. Instructions can be found here:
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_ConflictPosted 12 years ago on Monday May 14, 2012 | Permalink -
The issue for us though is that Gravity Forms passes the e-mail to the WordPress wp-mail.php file and then your server sends it out. If it isn't a plugin/theme conflict then it is a host issue because Gravity Forms doesn't care who you send what to.
Posted 12 years ago on Monday May 14, 2012 | Permalink -
CharityFinley
MemberI use Elastic Email for sending emails. It logs all emails sent and not once has it logged the email address that was placed in the BCC. It is as if the field isn't working correctly and being recognized when sending. The To: box is just fine but not the BCC
Posted 12 years ago on Tuesday May 15, 2012 | Permalink -
This is why we need you to test for plugin conflicts though as your issue isn't something we can easily replicate, and not one that is common. On our development installs and test installs, the BCC field works as expected, so we need to figure out why your BCC field isn't working, and to do that, we need to reduce the variables in the equation.
You are using the latest WordPress and Gravity Forms, correct?
Posted 12 years ago on Tuesday May 15, 2012 | Permalink -
Also, has it always been this way with your BCC field and you are using is in the notification to admin or notification to user? Are you using more than one e-mail address in the BCC field? If you are willing to work with me, I'll make myself available all day to get this resolved. You can e-mail me at peralty@rocketgenius.com as well as responding here, either or. I'll be checking in often.
Posted 12 years ago on Tuesday May 15, 2012 | Permalink -
I just looked through Elastic's support and found this: http://support.elasticemail.com/discussions/questions/78-bcc-field
Thanks for your question. We do not have a BCC field in our API. We treat delimited recipients in the TO field like a BCC where we parse them and send individual messages. BCC is more of a client tool that makes it handy to send the same email to multiple recipients individually. You will get the exact same result putting the addresses delimited in the TO field.
Unfortunately, Gravity Forms doesn't currently allow for multiple e-mail addresses in the TO field.
Posted 12 years ago on Tuesday May 15, 2012 | Permalink -
I guess I should have refreshed again before posting. There are plenty of SMTP relays out there, but I have personally never used any. There are SMTP plugins for WordPress, but that might not be the ideal solution. Maybe someone on the forum will see this and have a suggestion, but currently, I do not. I'm glad you were able to figure this out though.
Posted 12 years ago on Tuesday May 15, 2012 | Permalink -
Awesome, glad you got it working. Thanks for letting us know!
Posted 12 years ago on Tuesday May 15, 2012 | Permalink
This topic has been resolved and has been closed to new replies.