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Blank form after updating GF! (multisite)

  1. Hi,

    I'm using GF for a while now and also on this site. It's a multisite and everything worked perfect until I updated the latste version of GF.
    On the second site,one form is total blank..
    url: http://chabelle.be/cbs/inschrijven-bestellen/#bestellen

    Another contactform on the same site does work....
    url:http://chabelle.be/cbs/contact/#contact

    It's a very urgent problem, can someone help me?
    The form that isn't working is an order form for my client and is used a lot so I would like to limit the downtime of the form.

    My thanks in advance!!

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  2. David Peralty

    There are the following two errors on the bestellen page:

    Uncaught ReferenceError: Cufon is not defined script.js:166

    Unknown RPC service: undefined apis.google.com/_/apps-static/_/js/gapi/plusone/rt=j/ver=spRsH0yHgU4.en./sv=1/am=!PemfnfjrL2yI81ARQg/d=1/rs=AItRSTO2s7mFRW2iy8qwzREIczA1Z6Phew/cb=gapi.loaded_0:206

    Also much of the JavaScript related to Gravity Forms is in the footer. Can you move them to the header of the theme?

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  3. Hi,

    Thanks for the very fast reply. Where can I place the code for this, to the header of the theme?

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  4. David Peralty

    Sorry, I don't understand your latest question. You need to find and fix the two errors I posted about and move the Gravity Forms JS calls from the footer of your theme to the header of your theme.

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  5. Do you know how I can place the JS of GF to the header of the theme? (In which file?)
    And how I can solve the second error? I'm not that into scripting :D

    Thanks for helping!

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  6. David Peralty

    Can I have you try the following please?
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  7. Would this be usefull?
    It's a multisite WP. And on the other site everything is working perfect (with exactly the same plugins activated. If I need to deactivate them all ( 15) I'll lose many of the settings of the theme...

    The weird part I think is that the contact form on the same site as the blank form, does work, it's just this form only that's blanked out...

    Do you think there is a possible other way to fix this?

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  8. I've tried to add another form instead of this one. When I select another form I created, it works fine... So the problem is generated specific in that form..

    But I have no idea what specific problem would cause this error...

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  9. David Peralty

    Does this form use Conditional Logic?

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  10. Yes it does, If you want, I can take a print screen of the hole form? If this could help...

    (As info : on the other site a form with conditional logic does work... if comparing both would help)

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  11. David Peralty

    Nine times out of ten, a JavaScript error is the cause of a form with Conditional logic not showing up. Usually this JavaScript error is output by the theme. If you don't understand theme development well enough to move JavaScript calls, then can you please change to the default WordPress theme to check to see if it works there? Also, can you preview the form, and see if it works?

    Posted 11 years ago on Wednesday June 6, 2012 | Permalink
  12. Hi,

    The preview also doesn't show... gives the same result, a blank page (just the blue header that says it's a preview shows)....

    Posted 11 years ago on Thursday June 7, 2012 | Permalink
  13. David Peralty

    TDesigns - if the preview does't work, that still doesn't rule out a JavaScript issue due to a theme or plugin. You have to do the following to figure out which one is causing the issue:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Thursday June 7, 2012 | Permalink
  14. Fixed the error. First I did some tests for the plugin conflict, but no bad results.
    After that, I checked all the JS files of the theme and one file caused the problem. Tracked the code that caused the conflict and now it works smooth and fine.

    Thanks for helping!

    Posted 11 years ago on Thursday June 7, 2012 | Permalink

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