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Blank admin after most recent upgrade

Gravity Support Forums » Plugin Support » Gravity Forms

  1. bruceo
    Member

    I renamed my plugins folder to get back into admin then enabled only GF and restore plugin folder name and it breaks. Then I rename plugins to get back in and enable all other plugins and disable GF by renaming it's folder and everything works fine.

    If I then rename GF folder and enable the GF plugin admin obviously breaks but at least the wesbite and forms submissions still work so I can get by temorarily, but how can I /download/install/revert to an older version of Gravity forms, since it must be a theme conflict and just going to and configuring another forms plugin that will work is hella easier than figuring out what the heck GF and the theme have wrong with each other. I assume it is because the theme uses and older version of Jquery, but I dont have the option of figuring that out. I just want this crap to work the way it has for the past 3-4 yrs.... It's just a basic form....

    Posted 11 years ago on Wednesday February 6, 2013 | Permalink

  2. Chris Hajer
    Key Master

    You should use the latest version of WordPress (3.5.1) and Gravity Forms (1.6.12). If you cannot do that, I can send you an older version of Gravity Forms which is more compatible with your theme and WordPress version. Please send an email to chris@rocketgenius.com and let me know what version you were using.

    We always recommend running the latest version, but if that's not possible for you, I can get you an older version to replace the one which was upgraded.

    Posted 11 years ago on Thursday February 7, 2013 | Permalink

  3. bruceo
    Member

    I am running the latest version of both. I will send an email. Thx

    Posted 11 years ago on Thursday February 7, 2013 | Permalink

  4. Chris Hajer
    Key Master

    Right. In your case, running the latest version of both is not working, which is why you have a problem with the admin. I assume it's because of a theme or plugin conflict, which is why I offered, based on your topic, to send an older version. We don't recommend running old versions, but until you can update your theme or whatever is incompatible, you can use an older version.

    Posted 11 years ago on Thursday February 7, 2013 | Permalink

  5. Chris Hajer
    Key Master

    Bruce, I emailed you.

    Posted 11 years ago on Thursday February 7, 2013 | Permalink

  6. Chris Hajer
    Key Master

    I just logged in to your control panel.

    Looks like your site has been hacked. I emailed you the code which was inserted into thousands of PHP files on your site. You need to clean up your files before going any further. You can read more about this type of hack here: http://wordpress.org/support/topic/evalbase64_decode-hacked

    I also noticed that your wp-config.php is super-old. Maybe you've been updating WordPress and never needed to touch that file. You should take the wp-config-sample.php file and edit that with your values. But that is much less important than cleaning your site.

    We can't go any further until you clean up this infection.

    Posted 11 years ago on Saturday February 9, 2013 | Permalink