PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

blank page after activation

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jeanjacques
    Member

    Hello,

    I'm trying to install GravityForms on a new website using the latest version of WP.
    After the uploading the files, I go to the WP admin dashboard and click on "activate".
    After that the page is completely blank and I can't access this page (wp-admin/plugins.php) anymore.

    In order to solve the issue I need to delete the folder called wp-content/plugins/gravityforms

    What I should I do in order to be able to activate the plugin?

    thanks

    Posted 12 years ago on Saturday July 14, 2012 | Permalink

  2. Chris Hajer
    Key Master

    A blank screen is normally a 500 Internal Server error. Since your screen is blank with no error message, you will need to find PHP error logs and see what error is causing your screen to be blank. With knowing the actual error which is causing the problem, it will be difficult to determine the best fix.

    Posted 12 years ago on Sunday July 15, 2012 | Permalink

  3. David Peralty

    We also, as an early troubleshooting step, try to increase the WordPress and PHP memory to see if that is the issue. Follow the instructions here, or have your host take a look:
    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Posted 12 years ago on Monday July 16, 2012 | Permalink