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Bought Gravity Forms and now stuck!

  1. Hi..
    We bought the Gravity Forms few days back and now its not working, as we would expect it to work.

    Where is the support desk, so that I can submit my complete request and the login details ?

    Need this fixed asap.

    Posted 8 years ago on Tuesday August 23, 2011 | Permalink
  2. If you have a developer license, you can use the Priority Support. Or, post your problem here and we'll help you out. Posting the symptoms of your problem will bring up similar topics in the sidebar, and you might find a solution there as well.

    Posted 8 years ago on Tuesday August 23, 2011 | Permalink
  3. Question Regarding Form 1 :

    http://www.nowtestme.com/organic/?page_id=686

    AJAX Form validation not working.

    Question Regarding Form 2 :

    http://www.nowtestme.com/organic/?page_id=689

    AJAX Validation Not working.
    Price Not getting added up.
    If we add/edit our selections, there is no change on the price block.
    The email that comes after submitting has no data.

    Posted 8 years ago on Tuesday August 23, 2011 | Permalink
  4. Regarding Form 1:
    http://www.nowtestme.com/organic/?page_id=686

    I'm not sure what AJAX form validation you are referring to. I see no required fields on that form or any fields that require validation so no validation is going to take place when the form is submitted. As for AJAX, you aren't calling that form with AJAX turned on. So I don't see what the issue is, the form appears to work fine.

    Regarding form 2:
    http://www.nowtestme.com/organic/?page_id=689

    I don't see the necessary Javascript being output on the page for this functionality. This points to a theme issue or possibly a plugin conflict. There are no JS errors, the JS simply isn't being output. The first thing to do is make sure your theme has the wp_head() function call in the header.php file and the wp_footer() function call in the footer.php file.

    If those function calls are present in both files in your theme the next thing to do is test for theme or plugin conflicts by following these instructions:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 8 years ago on Tuesday August 23, 2011 | Permalink
  5. Al right, will check and get back to you.

    Posted 8 years ago on Wednesday August 24, 2011 | Permalink