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New form modal cut off

Gravity Support Forums » Plugin Support » Gravity Forms

  1. bencwitt
    Member

    I recently installed Gravity Forms and I use Chrome, but when I add a new form it cuts off the top of the "create form" screen so I can only see "Form Description" and "Create Form". I tried multiple browsers and it only seems to work in IE. Is there something that I did wrong? I tried deactivating each plugin to make sure that there wasn't any conflicting issues, but I cant seem to resolve the issue.

    Screenshot: https://www.dropbox.com/s/24totblioi8jj7f/Screen%20Shot%202013-06-03%20at%203.56.49%20PM.png

    Thanks!

    Posted 11 years ago on Monday June 3, 2013 | Permalink

  2. Richard Vav
    Administrator

    The create new form modal being stretched and positioned off the top of the screen is caused by a plugin or theme conflict, if you disabled all other WordPress plugins and the problem remained then that suggests it is a conflict with your theme or a browser plugin.

    Can you go to the Gravity Forms general settings page and switch 'No-Conflict Mode' to 'On' and then try creating a new form again. What No-Conflict Mode does is try to prevent themes and plugins from including their scripts and stylesheets on the Gravity Forms admin pages.

    Regards,
    Richard

    Posted 11 years ago on Monday June 3, 2013 | Permalink

  3. bencwitt
    Member

    I was able to track down the issue as it was an issue with two separate plug-ins:

    - Go Responsive Pricing & Compare Tables
    - WP125

    Both of these plugins I purchased so do you know if this is something that I need to contact them about? I didn't have any issues with their plug-ins prior to installing gravityforms.

    I don't use these plug-ins a lot and could keep them deactivated, but since I paid for them I would prefer to keep them active if there is a fix.

    Thanks!

    Posted 11 years ago on Tuesday June 4, 2013 | Permalink

  4. Richard Vav
    Administrator

    You would need to contact the developers of those plugins because they must be including their scripts and styles on all admin pages which is bad practice, a plugin or theme should only include scripts and styles on it's own admin pages and on front-end posts and pages only when required.

    Regards,
    Richard

    Posted 11 years ago on Tuesday June 4, 2013 | Permalink

  5. livninctry
    Member

    Using the no conflict mode worked for me.

    Brian

    Posted 11 years ago on Friday June 7, 2013 | Permalink

  6. David Peralty

    The problem isn't with Gravity Forms. Gravity Forms follows WordPress plugin standards. The issue occurs because other companies output JavaScript on pages that aren't their own in the WordPress admin, thus causing issues as we do new things with JavaScript on our pages. All my best!

    Posted 11 years ago on Friday June 7, 2013 | Permalink

  7. livninctry
    Member

    Thank you for the explanation...

    Posted 11 years ago on Friday June 7, 2013 | Permalink

This topic has been resolved and has been closed to new replies.