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Bug: Added a multiple choice donation field and can't save my form

  1. webdevstudios
    Member

    I'm running WP 3.0.3, GF 1.5rc2.1 and PayPal Add-on 1.0.beta3

    When I add a donation field, and switch it to multiple choice, I can no longer save the form. I tried creating a new form with just a multiple choice donation field, and it let me save it once but not again.

    Posted 11 years ago on Wednesday December 22, 2010 | Permalink
  2. webdevstudios
    Member

    The more I work with it I think this might be a bug in GF 1.5rc2.1, as I'm having trouble saving standard forms now

    Posted 11 years ago on Wednesday December 22, 2010 | Permalink
  3. Unable to replicate running GF 1.5rc2.2 and PAyPal Add-On v1.0.beta3 following these steps:

    - Create New Form
    - Add Donation Field
    - Save Form
    - Go To Edit Forms
    - Edit Form
    - Change Donation Field To Multiple Choice
    - Save Form

    I followed the steps above and everything saved as expected. We have seen mod_security issues in certain situations with multiple choice, have you successfully run Gravity Forms on this same server in the past?

    Try doing the following (note it uses standard fields not pricing fields):

    - Create New Form
    - Add Single Input Text Field
    - Save Form
    - Go To Edit Forms
    - Edit Form
    - Add Multiple Choice Field
    - Save Form

    Does the above choke when trying to save the multiple choice fields? If so then it's a mod_security firewall issue blocking the AJAX request to save the data. I can provide resolution for it if that is indeed the issue.

    Let me know how it goes, try hitting me up on Skype also so we can discuss.

    Posted 11 years ago on Wednesday December 22, 2010 | Permalink
  4. webdevstudios
    Member

    I'll check mod_security as I'm not sure I've done this before on this server. I did the exact steps you did and it won't save, so maybe that is the issue.

    Skype won't let me sign-in today, seems to be having issues

    Posted 11 years ago on Wednesday December 22, 2010 | Permalink
  5. Hey Brad, here is some info on the mod_security issue if that is what this is:

    http://forum.gravityhelp.com/topic/forms-not-updating-after-being-saved#post-10305

    The mod_security issue only pops up with multiple choice, drop down and checkbox fields. Depending on the security settings it freaks out over a term we are using that has "selected" in it because it triggers the firewall security measures and blocks the AJAX request.

    We are going to look into changing this to curb this issue in a future release, but for now a mod_security settings change usually resolves this.

    Posted 11 years ago on Wednesday December 22, 2010 | Permalink
  6. webdevstudios
    Member

    Yeah that was the issue. I tested on a different server and it works fine

    Posted 11 years ago on Wednesday December 22, 2010 | Permalink