This is a HUGE problem in my opinion. I purchased Gravity Forms a few weeks ago and threw a couple contact forms up on one of my non-profit sites I volunteer to manage - dead simple, no problems, 110% satisfied.
However, on my current and much larger business project, I had put a few quick forms in a while back and moved on, only to have both the front- and back-end of gravity forms completely blow up today with numerous "xml not found" and "undefined index" errors and more, and the plugin was ultimately unusable. Like a good WP developer does, I spend much or most of my dev time with WP_DEBUG enabled - though admittedly I didn't have it turned on when I threw my initial theme together and installed my basic plugins, including Gravity Forms. And while having it turned on may have alerted me to the issues sooner, and maybe I could've searched forums better for the correct solution earlier, it's also extremely likely I would've *instantly* lost confidence in the product for true business applications and might've asked for a refund on the spot.
Long story not short at all, after upgrading to WP 3.1.3 and walking through my site and forms just to be sure things were as they should be, gravity forms degraded to unusable at every step with the exceptions it was throwing on form display, submit, and admin pages. I ended up spending several hours trying to figure out what happened, rolling back to previous SVN revisions and the database snapshots I had taken before I upgraded, and finally figuring out on my own that the debug mode was the issue even after already having come to the forums to search for clues with no luck. (I've added a few tags that may help somebody else.)
I've now lost ALL of the time Gravity Forms had initially saved me over the few instances in which I had used it, and am far from happy about it. I've also lost a little faith in the product itself, though that's obviously less measurable.
Please fix this asap, no other feature or bug-fix is more critical to me personally, and potentially other developers, as well. And please keep your own WP_DEBUG turned on while dev'ing on this otherwise *really* wonderful piece of software. I can't help but assume that if you guys had been using WP_DEBUG before shipping this product, you would've caught this before it got to your customers, including myself. Ultimately, if I don't save time I won't want to use it and will want my money back.
I would appreciate a quick reply to this, and some detailed information about when this will be corrected in full, and what priority this issue is to rocketgenius. Again, Gravity Forms is a very impressive plugin, and well worth the full developer price *when it saves me time*. The first impression was so amazingly solid, but now I feel kinda silly for tweeting/fb'ing both my initial satisfaction, as well as where I publicly pondered whether the WP 3.1.3 upgrade blew your plugin up. If you give me good information, more than just "I'll take a look at it", I'll be sure to follow up on those posts with your response.
Thanks for making it to the end of this ... a customer who cared less may not give you feedback at all. Just keep up the good work, and give this issue a bump up in your issue tracker.
Posted 12 years ago on Friday May 27, 2011 |
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