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Campaign Monitor Feeds not Saving in Platform Pro

  1. Lauren
    Member

    Hi,
    I am trying to setup a feed to Campaign Monitor on a site using Platform Pro. I can set it up and save it however it doesn't "stick". That is I go back in and the feed isn't there and it asks me to create one all over again. I have another site using mail chimp feed and it works fine.

    Please help.

    cheers!

    Lauren

    Posted 8 years ago on Thursday June 9, 2011 | Permalink
  2. The first thing you are going to need to do is test for theme and plugin conflicts by following the instructions here:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 8 years ago on Thursday June 9, 2011 | Permalink
  3. Lauren
    Member

    Hi,
    I was a bit nervous about doing this on my live site so set it up on local host for testing. The plugin worked fine with all the same plug ins and theme installed. Does this mean it could be something to do the host or is a local host environment not suitable for this kind of test?

    Posted 8 years ago on Tuesday June 14, 2011 | Permalink
  4. Yes, it could be an issue with your web server. There isn't an issue with the plugin itself so it's going to be a problem with either your web server or again, plugins or themes on that site. Unless you are absolutely sure you tested on the exact same environment I would strongly suggest testing for conflicts on the live site. Sometimes it's a necessary evil.

    Posted 8 years ago on Tuesday June 14, 2011 | Permalink
  5. Lauren
    Member

    Hi Carl,

    Just an update.... I am not sure if it was the update to the plug in or that there was a domain name redelegation (as this happened at the same time) for my site but the feed is working fine now.

    Cheers,

    Lauren

    Posted 8 years ago on Monday June 27, 2011 | Permalink
  6. @Lauren Good to hear, it was probably some sort of server or domain issue that resolved itself.

    Posted 8 years ago on Tuesday June 28, 2011 | Permalink

This topic has been resolved and has been closed to new replies.