PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Campaign Monitor name field mix up

  1. EmailFusion
    Member

    I have a Form feeding CM and as you can see from the image below the Full Name is set up correctly
    http://selfbuilder.tv/wp-content/uploads/2012/01/Untitled-2.jpg

    However when it gets to CM the full name is being filled with the membership level field with the content of another field. Any idea what might be going wrong?

    Regards
    http://selfbuilder.tv/wp-content/uploads/2012/01/Untitled-1.jpg

    Posted 6 years ago on Wednesday January 11, 2012 | Permalink
  2. EmailFusion
    Member

    ANY help with this problem appreciated!

    Posted 6 years ago on Monday January 16, 2012 | Permalink
  3. Hi EmailFusion,

    Sorry for the delayed response. Are you still experiencing this issue? If so try resaving your Campaign Monitor feed. If the issue persists, please send your a WP login and FTP access to us via the Contact Us form. Include "ATTN David" at the top of your subject so we can ensure your request makes it to me.

    Posted 6 years ago on Wednesday February 1, 2012 | Permalink
  4. EmailFusion
    Member

    Thank you yes still having the problem. will send info tomorrow when i get in the office.

    Posted 6 years ago on Wednesday February 1, 2012 | Permalink
  5. I will keep an eye out for it. :)

    Posted 6 years ago on Wednesday February 1, 2012 | Permalink
  6. This issue was the result of a bug in the Campaign Monitor add-on. When the form included a product field, the "full name" property was being overwritten by the last selected product field value. This has been fixed and will be available in the v1.2 Campaign Monitor Add-on release. If you need this fix immediately, feel free to email me at david@rocketgenius.com.

    Posted 6 years ago on Friday February 3, 2012 | Permalink

This topic has been resolved and has been closed to new replies.

Support Tickets

Open A New Support Ticket
 Open A New Priority Support Ticket *

* Developer license holders only