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Cannot Create New Form After Upgrade

  1. Mayfly
    Member

    I have recently upgraded a site to WP 3.4 and Gravity Forms 1.6.4.5.4 and now I can no longer create new forms.

    I can reach the 'New Form' page however nothing happens when I click 'Form Settings' or try to add any fields. There is just a blank space where the fields etc should appear.

    Has anyone else had this problem?

    Posted 7 years ago on Wednesday June 20, 2012 | Permalink
  2. David Peralty
    Administrator

    Can you try activating the default WordPress Twenty-Eleven Theme and going back to the New Form page and see what happens? If that doesn't fix it, can I have you try the rest of the instructions here:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 7 years ago on Wednesday June 20, 2012 | Permalink
  3. Mayfly
    Member

    Hello,
    Thanks for the links. I'm afraid I've tried both but with no luck! The problem doesn't appear to be either theme of plugin related.

    Do you know of any other ways I could try and find the issue?

    Thanks.

    Posted 7 years ago on Friday June 22, 2012 | Permalink
  4. David Peralty
    Administrator

    Can you e-mail me an admin login/pass to peralty@rocketgenius.com and I'll take a look?

    Posted 7 years ago on Friday June 22, 2012 | Permalink
  5. Mayfly
    Member

    Thanks! I've set you up as an admin user so you should get an email with your username / password.

    Posted 7 years ago on Tuesday June 26, 2012 | Permalink
  6. David Peralty
    Administrator

    Can you please attempt to re-install Gravity Forms through FTP, and
    let me know when this is done?

    Posted 7 years ago on Tuesday June 26, 2012 | Permalink
  7. Mayfly
    Member

    That appears to have fixed it, thanks!

    Posted 7 years ago on Wednesday June 27, 2012 | Permalink
  8. David Peralty
    Administrator

    Glad to hear it.

    Posted 7 years ago on Wednesday June 27, 2012 | Permalink

This topic has been resolved and has been closed to new replies.