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cannot edit existing forms after domain change

  1. artstarling
    Member

    I've been developing site on a temporary subdomain http://website.careerservices.ie/ and I've moved it to target domain http://www.careerservices.ie/.
    The forms are working on the frontend (it's possible to submit form) and it's possible to create new forms and edit them

    It's impossible to edit existing forms (created before domain change) - when I make some changes and hit "edit form" the new page loads infintely (the POST request http://www.careerservices.ie/wp-admin/admin.php?page=gf_edit_forms&id=7 fails). Whats more when I've exported all forms, deleted them and then reimported the problem still occurs - forms which were created before domain change still cannot be edited and the ones which were created already on a new domain work alright.

    Thanks in advance for help.

    Posted 12 years ago on Sunday February 12, 2012 | Permalink
  2. You'll want to try the Meta Recovery tool found on the downloads page. Give that a shot and let us know how it goes.

    For reference:
    http://www.gravityhelp.com/forums/topic/help-forms-have-disappeared-after-changing-url-domain-name#post-46375

    Posted 12 years ago on Monday February 13, 2012 | Permalink
  3. artstarling
    Member

    Thanks for the links - I've used the Meta Recovery Tool and I've used also http://interconnectit.com tool - all fails. When I export a form and import it on another site with GF it works all right. When I export it and reimport it back to the original site it's still broken (even though it then has even different name and id). This is so strange.

    Posted 12 years ago on Monday February 13, 2012 | Permalink
  4. artstarling
    Member

    I've found also this topic http://www.gravityhelp.com/forums/topic/forms-not-saving-1
    When I tried to add checkbox to a newly created form (which seemed to work fine with simple text input) the form failed to save... so, it is MOD_SECURITY issue? What are supposed to be the settings that work with GF?

    Posted 12 years ago on Monday February 13, 2012 | Permalink
  5. Based on what you described, it does sound like a mod_security firewall issue. You will need to contact your web host and discuss this with them and explain what is going on. Let them know that it appears mod_security is blocking the requests and therefore the form editor is unable to save the form changes.

    Posted 12 years ago on Monday February 13, 2012 | Permalink
  6. artstarling
    Member

    My client requested a change of server box to one with PHP 5.3 and it helped - now the forms can be saved without problem (maybe also this mod_security setting was different on this new server)

    Posted 12 years ago on Tuesday February 14, 2012 | Permalink