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Cannot edit field

Gravity Support Forums » Plugin Support » Gravity Forms

  1. sng1@cox.net
    Member

    I just purchased Gravity Form and have a few issues. So I am tackling one at time. The two critical issues are:
    1. I can't edit the field even after clicking on the "edit" button.
    2. I got the following error when previewing the form: Fatal error: Call to undefined function gsom_json_decode() in /Users/sng/Sites/wordpress/wp-content/plugins/g-lock-double-opt-in-manager/glsft-optin.php on line 2311

    For the second issue, I think there is a conflict between GravityForm and g-lock plugin. I have many plugins installed and had no problem with g-lock until now.

    -Sara

    Posted 14 years ago on Saturday May 8, 2010 | Permalink

  2. Alex Cancado
    Administrator

    Sara,
    It does look like there is a conflict going on with the g-lock plugin, which might be causing the issue with the edit button.
    Could you try deactivating all plugins, except Gravity Forms, setting your theme to the default theme and see if the edit button works?
    If you still have the issue, we will dig deeper

    Posted 14 years ago on Sunday May 9, 2010 | Permalink

  3. jchopick
    Member

    I get this same error.

    Fatal error: Call to undefined function gsom_json_decode() in /home/bbbsnepa/public_html/wp-content/plugins/g-lock-double-opt-in-manager/glsft-optin.php on line 2311

    I can still use the form that i created. I just can't preview the form in the forms creator plugin. If I turn off g-lock plug-in I can preview the form. If anyone has any suggestions please let me know.

    Jeff

    Posted 14 years ago on Monday May 10, 2010 | Permalink

  4. Carl Hancock
    Administrator

    We will have to look into this. It looks like the g-lock plugin is probably doing something it should not be doing. It shouldn't be outputting any code in that area of the WordPress admin.

    Posted 14 years ago on Monday May 10, 2010 | Permalink

  5. jchopick
    Member

    Carl,

    Thanks for ther reply. I am sure you will figure it out. I have been looking at the code and can't make heads or tails of what it is complaining about. I do use the g-lock alot for most of my sites. I find it is a great newsletter sign up form. Right now I just disable g-lock to preview my forms and then enable it once the from is posted on my site. Keep me posted and if I find anything I will do the same.

    Jeff

    Posted 14 years ago on Monday May 10, 2010 | Permalink

  6. Capacitron
    Member

    I'm having a similar problem. No error messages, but I just can't seem to edit any fields other than the main form properties. The field box will turn blue, but that's all it does. Any ideas?

    Posted 14 years ago on Monday May 10, 2010 | Permalink

  7. Carl Hancock
    Administrator

    If you are experiencing an issue where you can't edit a field it is because you have encountered a plugin conflict.

    Most likely another plugin is poorly coded and is outputting JavaScript on the page that is conflicting with the Gravity Forms javascript. I say poorly coded because another plugin shouldn't be outputting code on the Gravity Forms admin pages. But it is a common mistake made by plugin developers.

    You will have to determine which plugin is causing the problem.

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Test to see if you can edit fields
    - Activate each of your other plugins one by one
    - Test Gravity Forms to see if you can edit fields after you activate each plugin

    It could also be a theme conflict. Themes can cause problems just like plugins can, although it is typically a plugin issue.

    Posted 14 years ago on Monday May 10, 2010 | Permalink

  8. Capacitron
    Member

    While I was waiting for a reply I did just that. Turned out it was a plugin conflict with wp-ecommerce Version 3.6.12. Thanks for the fast response BTW.

    Posted 14 years ago on Monday May 10, 2010 | Permalink

  9. Carl Hancock
    Administrator

    Is wp-ecommerce v3.6.12 the latest version of the plugin?

    Posted 14 years ago on Monday May 10, 2010 | Permalink

  10. Chris Hajer
    Key Master

    3.6.12 is very old:
    http://wordpress.org/extend/plugins/wp-e-commerce/download/

    Looks like 3.7.6.1 is current

    Posted 14 years ago on Tuesday May 11, 2010 | Permalink