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cannot edit form fields

  1. I have just encountered this problem with one of my websites. All others I have just verified are fine and working properly. But anyways...I am trying to create a new form, and within the form editor & when clicking on "edit" (hovering over a form field), does nothing. I can delete, duplicate, move, but i cannot edit. Clicking the edit button does nothing. No errors, just nothing happens..ive rebooted my computer, tried different browsers...the problem still persists!

    Posted 7 years ago on Sunday December 9, 2012 | Permalink
  2. Please test first by checking for theme and plugin conflicts following these instructions http://rkt.gs/testing

    When the Form Builder is unresponsive, it is usually due to a JavaScript or jQuery error which conflicts with the Gravity Forms jQuery. It could also be an out-of-memory memory error but that typically shows up when you go to save the form, not when attempting to show/hide form builder fields.

    Posted 7 years ago on Sunday December 9, 2012 | Permalink
  3. I have the same exact plugins and theme on this website as i do my other one that is working.

    Posted 7 years ago on Sunday December 9, 2012 | Permalink
  4. What versions of Gravity Forms and WordPress are you using? If Gravity Forms does not work on one site and works on other, identical sites, there has to be something different with the site which is not working.

    Posted 7 years ago on Sunday December 9, 2012 | Permalink
  5. GF - 1.6.7
    WP - 3.4.1

    These are exactly the same on both sites as well

    Posted 7 years ago on Sunday December 9, 2012 | Permalink
  6. Actually it had been a few weeks since I even touched anything to do with this site...just noticed the problem when i came back on to change something in my form.

    Posted 7 years ago on Sunday December 9, 2012 | Permalink
  7. David Peralty
    Administrator

    Have you gone through our troubleshooting steps to try to isolate the variables in the issue? http://rkt.gs/testing

    Posted 7 years ago on Monday December 10, 2012 | Permalink
  8. I have switched themes to WP 2010 and deactivated ALL plugins except gravity forms.......................Still doesn't work

    Posted 7 years ago on Tuesday December 11, 2012 | Permalink
  9. I also have another website with the same exact theme, same exact plugins (same versions too) works beautifully....but not this one

    Posted 7 years ago on Tuesday December 11, 2012 | Permalink
  10. David Peralty
    Administrator

    Are you able to upgrade to the latest version of Gravity Forms to see if that solves your problem?

    Posted 7 years ago on Monday December 17, 2012 | Permalink
  11. its version is 1.6.7 with no option to update... im assuming this is latest version?

    Ive tried everything...its still not working

    Posted 7 years ago on Monday December 24, 2012 | Permalink
  12. David Peralty
    Administrator

    The latest version is 1.6.11, can you download it from our site and upload it manually and let us know if that fixes your issue?

    Posted 7 years ago on Monday December 24, 2012 | Permalink
  13. FIXED IT! looks like i didnt have my product key in...which wasnt showing there was an update...so either the update fixed it, for the product key did it.

    Thanks a lot!

    Posted 7 years ago on Thursday December 27, 2012 | Permalink
  14. David Peralty
    Administrator

    Most likely, it was the update. Glad you got it sorted out.

    Posted 7 years ago on Thursday December 27, 2012 | Permalink

This topic has been resolved and has been closed to new replies.