PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Can't access Documentation or FAQ

Gravity Support Forums » General » Pre-Purchase Questions

  1. wellsites
    Member

    We have purchased a single license for our site. I have registered our email address.
    Yet when I login and try to access the documentation or Forums, it complains that I don't have a support license.

    Please help. This is very frustrating.

    Posted 14 years ago on Monday March 7, 2011 | Permalink

  2. Carl Hancock
    Administrator

    This means you registered on the support site using the wrong email address. I just checked and the email you registered with is not the email address you used to purchase Gravity Forms on PayPal. You will need to select Edit Profile and change your email address to the correct email address. This would be the email address that the license key and download link was sent to and that your PayPal payment was associated with.

    Posted 14 years ago on Monday March 7, 2011 | Permalink

  3. wellsites
    Member

    Thank you. That's been done and it all works now.

    Posted 14 years ago on Wednesday March 9, 2011 | Permalink

This topic has been resolved and has been closed to new replies.