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Can't add form fields when creating new forms

Gravity Support Forums » Plugin Support » Gravity Forms

  1. iamimaginary
    Member

    I clicked on 'Add new' on the Gravity Forms page. After this I can expand the dropdown boxes on the right but the content is hidden by a background image..

    see http://iamimaginary.nl/problem.png

    Posted 14 years ago on Tuesday March 22, 2011 | Permalink

  2. Carl Hancock
    Administrator

    You have either a plugin conflict or a theme conflict. Another plugin or your theme is outputting code on this page and causing the problem. It shouldn't be doing this.

    You have to test for theme and plugin conflicts.

    To test for a theme conflict...

    - Activate the default Twenty Ten theme
    - Test Gravity Forms to see if the form editor works properly

    If it does, then your theme is outputting code in the admin where it should not be outputting it, and that is what is causing the conflict. If it doesn't, then move on to checking for plugin conflicts.

    To test for a plugin conflict...

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Test Gravity Forms to see if the form editor works properly

    If it does, then you have a plugin that is causing the problem and outputting code in the admin where it should not be outputting it. To determine which plugin is causing the conflict, do the following:

    - Activate each plugin one by one
    - Test Gravity Forms to see if the form editor works properly after each one

    Once you activate a plugin that causes the issue to begin happening, that plugin is outputting code on the Gravity Forms admin pages... which it should not be doing.

    Posted 14 years ago on Tuesday March 22, 2011 | Permalink