PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Can't create new form

Gravity Support Forums » General » Feature Requests

  1. jskilling
    Member

    We've installed the plugin but have no ability to create a new form. Also, when the plugin is installed it somehow disabled the page edit-page.php.

    Posted 14 years ago on Monday March 29, 2010 | Permalink

  2. Kevin Flahaut
    Administrator

    It sounds like the plugin may not have installed correctly. Try uninstalling the plugin completely then re-installing. Sometimes Wordpress flubs the installation process.

    Posted 14 years ago on Monday March 29, 2010 | Permalink

  3. McPace
    Member

    I'm also not able to save my first form, getting this error in my javascript console

    Error: uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIXMLHttpRequest.statusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: http://axelperformance.fr/wp-includes/js/tw-sack.js?ver=1.6.1 :: anonymous :: line 1" data: no]

    I uninstalled and re-installed already, on shared hosting with 1&1.

    Posted 14 years ago on Monday March 29, 2010 | Permalink

  4. Carl Hancock
    Administrator

    Any issues with saving the form could also be caused by a plugin, theme conflict, or permissions issue.

    - Check to make sure permissions on wp-content/plugins/gravityforms is set to CHMOD 755 and then test.

    If that doesn't clear the problem up you will need to test for plugin conflicts.

    - Deactivate all plugins
    - Activate Gravity Forms
    - Test to see if you can save a form/create a form.

    If you can.. then it is a plugin conflict.

    - Activate each plugin one by one
    - Test Gravity Forms to see if you can save a form/create a form after each plugin you activate

    Once you hit a plugin that is preventing the Javascript from working properly, that is the plugin causing the conflict.

    Posted 14 years ago on Monday March 29, 2010 | Permalink

  5. McPace
    Member

    Problem solved itself after I activated the mailchimp addon... ?? oh well it's working.

    Posted 14 years ago on Monday March 29, 2010 | Permalink

  6. Carl Hancock
    Administrator

    I will be moving this forum post to the support forum.

    In the future, please post support requests in the Gravity Forms Support Forum and not in Feature Requests.

    Posted 14 years ago on Tuesday March 30, 2010 | Permalink

  7. jskilling
    Member

    Following your advice and disabling all plugins we narrowed down to 3 that were cousing the problem, but this time edit-page.php wasn't blank, it was giving an error of '... Allowed memory exhausted...', so after we doubled the memory limit from 32M to 64M with define('WP_MEMORY_LIMIT', '64M'); it solved the problem.

    There's no more plugin conflict at all and edit-page.php is working as it should.

    Posted 14 years ago on Wednesday March 31, 2010 | Permalink

  8. Carl Hancock
    Administrator

    Great! The more plugins you have activated the more memory they will consume, so this makes sense. Some plugins also use more memory than others so running out of memory is a common issue that happens, especially with the 32M setting.

    Posted 14 years ago on Wednesday March 31, 2010 | Permalink

This topic has been resolved and has been closed to new replies.