PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Can't get payment to work in PayPal Pro Sandbox

  1. Hi there.
    I have the form made and the Pay Pal add on installed and set up. I have mapped the fields, put in the Sandbox API and using the Force SSL option for credit cards.
    Every time I do a test submission I get this:

    There was an error processing your request. Your credit card was not charged. Please try again.

    Any ideas? Thanks!

    Posted 9 years ago on Friday November 30, 2012 | Permalink
  2. Are you using the correct sandbox email addresses for purchaser when you submit your entry?

    Posted 9 years ago on Saturday December 1, 2012 | Permalink
  3. When you get that error, immediately view the source of the page and you should see an error code on the credit card field in HTML comments ( <!-- --> ). Let us know what you see.

    Posted 9 years ago on Sunday December 2, 2012 | Permalink
  4. Hi guys,
    I checked and I am using the correct sandbox email. The error code I get in the HTML is
    '<!-- Payment Error: 10527 -->'

    Posted 9 years ago on Monday December 3, 2012 | Permalink
  5. David Peralty

    It looks like it is returning the following:

    Invalid Data
    This transaction cannot be processed. Please enter a valid credit card number and type.
    The credit card entered is invalid.

    All my best!

    Posted 9 years ago on Monday December 3, 2012 | Permalink
  6. I have tried it using a live PayPal api and working credit card number but I still get the same error.

    Posted 9 years ago on Monday December 3, 2012 | Permalink
  7. If the credit card number and type are valid, then it's possible something on your site is mangling the credit card number or the card type. Have you already checked for theme and plugin conflicts using ?

    Posted 9 years ago on Friday December 7, 2012 | Permalink