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Can't get payment to work in PayPal Pro Sandbox

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. GMKAdmin
    Member

    Hi there.
    I have the form made and the Pay Pal add on installed and set up. I have mapped the fields, put in the Sandbox API and using the Force SSL option for credit cards.
    Every time I do a test submission I get this:

    There was an error processing your request. Your credit card was not charged. Please try again.

    Any ideas? Thanks!

    Posted 12 years ago on Friday November 30, 2012 | Permalink

  2. Chris Hajer
    Key Master

    Are you using the correct sandbox email addresses for purchaser when you submit your entry?

    Posted 12 years ago on Saturday December 1, 2012 | Permalink

  3. Rob Harrell
    Member

    When you get that error, immediately view the source of the page and you should see an error code on the credit card field in HTML comments ( <!-- --> ). Let us know what you see.

    Posted 12 years ago on Sunday December 2, 2012 | Permalink

  4. GMKAdmin
    Member

    Hi guys,
    I checked and I am using the correct sandbox email. The error code I get in the HTML is
    '<!-- Payment Error: 10527 -->'
    Thanks

    Posted 12 years ago on Monday December 3, 2012 | Permalink

  5. David Peralty

    It looks like it is returning the following:

    10527
    Invalid Data
    This transaction cannot be processed. Please enter a valid credit card number and type.
    The credit card entered is invalid.

    All my best!

    Posted 12 years ago on Monday December 3, 2012 | Permalink

  6. GMKAdmin
    Member

    I have tried it using a live PayPal api and working credit card number but I still get the same error.

    Posted 12 years ago on Monday December 3, 2012 | Permalink

  7. Chris Hajer
    Key Master

    If the credit card number and type are valid, then it's possible something on your site is mangling the credit card number or the card type. Have you already checked for theme and plugin conflicts using http://rkt.gs/testing ?

    Posted 12 years ago on Friday December 7, 2012 | Permalink