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Can't see/post/preview form

Gravity Support Forums » Plugin Support » Gravity Forms

  1. tccafe
    Member

    I purchased Gforms (06-10-12) & did not install the add-ons in the additional folders.

    When I click preview--the page is blank.
    When I insert a form in a page and click preview--the page is blank.

    I am receiving no errors per se but I do have debug installed and there are a few recommends/referencing but my (limited) understanding is that they are strictly that: recommendations (for site tech/admin) and not fully necessary.

    In any case, please advise. My review website is set to launch in 10 days and I can't begin to customize and finish the back-end w/o forms--as it is--a review site. I will continue to create the necessary forms but I must have a response to this mishap as soon as possible to be able to meet deadlines.

    Thank you so much in advance,
    ~Rebecca

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  2. Chris Hajer
    Key Master

    You will need access to error logs to see what is causing the blank page. Do you have access to logs with your host?

    One common cause for this type 500 Internal Server Error is being out of memory. You might need to increase the amount of RAM which is available to PHP and WordPress.

    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  3. Chris Hajer
    Key Master

    If you're not able to get access to logs or increase RAM (if you confirm lack of RAM is a problem) you will need to start by checking for theme and plugin conflicts.

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  4. tccafe
    Member

    It is not theme or plug-in--check these.

    I added the "define" line to my config file per the instructions in the article.

    php.ini doesn't seem to make sense---I cannot locate this file anywhere in my root directory.

    Please advise.

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  5. Rob Harrell
    Member

    You may need to reach out to your host and request that they increase the PHP memory limit. Sometimes, doing it on your end through the config file is only half the battle.

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  6. tccafe
    Member

    The PHP memory is set at 64M already---this should be high and stable enough...

    any other suggestions?

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  7. David Peralty

    Do you have access to logs with your host? Can you link us to your site? Have you tried the Theme/Plugin conflict instructions?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    In terms of memory, we actually recommend 128MB or higher.

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  8. tccafe
    Member

    My host says that I can experience time-out issues at 128---very conflicting information---many, many, many documents on the web say 64M is sufficient... why all the sudden for one plug-in it contradicts all of this.

    Yes, I have access to my logs with my host.
    Yes, I have tested theme/plug-in conflict - even with WP 20-10 you cannot see/view anything.

    the url of my site will take you to a "coming soon" page... only admin privilege can get access and I'm not comfortable posting a log-in with pswd on a broad view forum... Can you contact me via email for this information?

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  9. David Peralty

    My e-mail is peralty@rocketgenius.com and you can see on the post we mentioned earlier that more recent versions of WordPress need more memory power and the numbers are with zero plugins installed. Plugins increase overhead. It is like adding more programs to your computer. The more you want to run at one time, the more memory you require.

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  10. tccafe
    Member

    Okay, I increased Memory on both WP and PHP to 128M.

    Here is copy of error logs created the day I installed plug-in (06-10-12)--obviously I do not know what they mean.

    20120610T060101: http://www.curriculumcafe.com/wp-admin/admin.php
    suexec policy violation: see suexec log for more details

    20120610T060147: http://www.curriculumcafe.com/wp-admin/admin.php
    suexec policy violation: see suexec log for more details

    20120610T062550: http://www.curriculumcafe.com/wp-admin/admin.php
    suexec policy violation: see suexec log for more details

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  11. David Peralty

    Out of curiosity, have you shown that log message to your host? This error usually occurs when permissions are set incorrectly. Others have had this issue before with other plugins, like the person here: http://webhosting.abhiztips.com/interesting-tips/web-hosting/500-internal-server-error-suexec-policy-violation/

    Posted 12 years ago on Monday June 11, 2012 | Permalink

  12. David Peralty

    I deactivated the WPReviewEngine plugin and the form shows up fine. Looks like it was including a VERY old version of JQuery into your site, thus causing the issues. If you need this plugin, you'll want to contact the theme author and let him/her know to only enqueue JQuery on the front end pages, and only when needed. When two versions of JQuery are loaded, problems arise. WordPress comes with 1.7.1, your theme 1.7.2 and the plugin was using 1.3.6 or something.

    Posted 12 years ago on Monday June 11, 2012 | Permalink