@GZA In the future, please don't chime in on a users support requests with your opinion on the matter. This is the support forum, not a discussion forum. If you have any concerns or suggestions you can contact us directly via our Contact Us form or via the Feature Requests discussion forum.
To answer your question, when a 3rd party plugin exists that can do what the user wants to do we will let them know. We do not provide support for 3rd party plugins because we didn't write the code, so it's not something we can provide support for. Adobe doesn't provide support for software created by Microsoft. Our policy on this is not unusual, it's the norm.
3rd party support is provided by the developer of the 3rd party add-on and those developers are generally very responsive on their respective support forums.
When the 3rd party developer isn't responsive, if a customer notifies us that the 3rd party developer isn't being responsive then we'll reach out to that developer to get him to respond and if that doesn't work we'll quit mentioning their plugin to our users.
Why haven't we implement custom post type and taxonomy support natively yet? Because the vast majority of Gravity Forms users don't need it AND more importantly a 3rd party plugin exists that can do it.
3rd party plugins are a sign of a healthy ecosystem. If we implement every feature that existing 3rd party plugins provide it will render that 3rd party plugin useless, and likely upset the developer who put time and effort into creating it... leading them to not create Gravity Forms Add-Ons in the future.
If we start stepping on the toes of all of our 3rd party developers, we'll destroy that ecosystem.
We are very careful about how we implement features that 3rd party plugins already provide so that we do not alienate the developers in the Gravity Forms community. Are we planning on adding support for custom post types and taxonomies in the future? Yes, but we have a laundry list of other features we plan on implementing before we do so.
Changes being made in Gravity Forms v1.7 will begin setting up the pieces for us to overhaul the post creation process. Our plans involve not only custom post type and custom taxonomy support, but also the ability to create multiple posts that could be related via post meta when a form is created.
Posted 9 years ago on Wednesday August 8, 2012 | Permalink