PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Change url--shortcode not working

Gravity Support Forums » Plugin Support » Gravity Forms

  1. sflick
    Member

    Greetings,
    I purchased GForms yesterday and set the initial site to http://christianheritagefellowship.com. However, though GForms worked last night, all it returns today is the shortcode in the post. I have moved the plugin to a subdomain (http://resources.christianheritagefellowship.com) and have updated my account at your site to the same. However, after reinstalling it at http://resources. christianheritagefellowship.com, it still will not work for me. Your assistance in this matter is appreciated!
    Dr. Flick

    Posted 11 years ago on Thursday January 31, 2013 | Permalink

  2. David Peralty

    Can you link us to a page with a Gravity Form on it please?

    Posted 11 years ago on Thursday January 31, 2013 | Permalink

  3. Chris Hajer
    Key Master

    Chances are changing the URL corrupted the serialized meta values. When you changed the domain, you changed the length of the string, so the meta values are now corrupt. You can try our meta recovery tool which can download here: http://www.gravityhelp.com/downloads/#Gravity_Forms_Meta_Recovery_Tool

    If possible, you can change the URL back, then export your forms, change the domain, then import the form in the new site.

    Posted 11 years ago on Monday February 4, 2013 | Permalink