Change Wordpress URL and Now Form Confirmation Page Blank

Jeff, if you changed the URL of the website, the forms will all stop working. I'm assuming you followed all the proper procedures for changing the WordPress URL.

That said, when you change the URL, the URL in the forms (stored in the database) does NOT change, and if you do a simple search and replace, the serialized values will get messed up, causing the forms to stop working as well.

Did you do a search and replace on the database already to change the URL? We need to see how far you have gotten with this.

Can you see if the correct URL is stored inside the Gravity Forms tables (wp_rg_ prefix normally, if you use wp_ as your database prefix)? Can you dump all the wp_rg_ tables in phpMyAdmin or equivalent? We need to see if the URL is correct, and then if the serialized values are correct.

You said "Just the text confirmation page is blank." Is that active now, or do you have a redirect in place now? I submitted the form and ended up on this page which looked like this.

If you are trying to troubleshoot the text confirmation, please put that online please so we can take a look.

I did, however, notice a JavaScript error which could be related to reloading the page with a text confirmation on it. Line 127 of the source of this page.

Error:

Timestamp: 7/14/2012 9:27:19 PM
Error: event is not defined
Source File: http://www.sakurabudokan.com/contact-us
Line: 127

This is the offender:

[js]
	<script language="JavaScript" type="text/javascript">

	   <!--
	   function click() {
127:   if (event.button==2) {
	   alert('Sakura Budokan. All rights reserved!');
	   }
	   }
	   document.onmousedown=click
	   // -->

	</script>

Jeff, I would not delete and reinstall. It should not be difficult to find the source of the problem here.

Also, can you embed a simple form with the text confirmation in a page and share that link with us. We need to see the non-working functionality rather than viewing the work around. Thank you.

OK, I submitted a test and I see what is happening now. You are going to need to display errors to the screen or find your PHP error log. There is probably an error which prevents the page from loading completely. If you look at the page source after submitting the form, you will see there is no output after:

<div class="entry-content">

BUT, we don't know why. So, you will need to display PHP errors to the screen or find your host's PHP error logs. The error which is preventing the page from loading will likely be there. You may have to contact your host for assistance.

Did you already check for theme and plugin conflicts? http://rkt.gs/testing

Does the text confirmation load fine in the form preview?

Have you been able to access the errors, either by logging them or displaying them to the screen? We can see there is a problem but we need to know what is causing it so we can resolve the problem. Let us know if you can view PHP error logs or if you can display the error to the screen, please post it here. Thank you.

Thank you for posting that. That is a PHP warning but should not stop the processing of the page, unless your server is configured to stop on all warnings. Can you post a link to your phpinfo() or send a link to phpinfo to chris@rocketgenius.com - thank you.