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Character count not working with multiple text areas

  1. Hi there,

    I have Gravity Forms installed on my client's website. The link is http://www.uryearbook.com/upload-your-profile/#upload and during Step 3 of 3 there are 6 text areas, each with a 140 character limit. However, the counter isn't working and people are submitting forms with more than 140 characters in the text areas. No validation or countdown takes place.

    I created a test form on another page and the counter works fine (see http://www.uryearbook.com/test-form/). However, there is an issue with multiple text areas on the one page.

    Any suggestions on how this can be fixed?

    Posted 6 years ago on Thursday March 28, 2013 | Permalink
  2. When you preview the from from within the form builder preview window - do the textarea counters work there on the form in question?

    Posted 6 years ago on Thursday March 28, 2013 | Permalink
  3. Yes they work on the actual preview page but not on the live website. What do you think?

    Posted 6 years ago on Thursday March 28, 2013 | Permalink
  4. That means you have something conflicting somewhere. Best to run through a theme/plugin conflict test:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 6 years ago on Thursday March 28, 2013 | Permalink
  5. Ok, thank you. I'll test that in a while. Thanks again

    Posted 6 years ago on Thursday March 28, 2013 | Permalink