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Character count not working with multiple text areas

Gravity Support Forums » Plugin Support » Gravity Forms

  1. webspring
    Member

    Hi there,

    I have Gravity Forms installed on my client's website. The link is http://www.uryearbook.com/upload-your-profile/#upload and during Step 3 of 3 there are 6 text areas, each with a 140 character limit. However, the counter isn't working and people are submitting forms with more than 140 characters in the text areas. No validation or countdown takes place.

    I created a test form on another page and the counter works fine (see http://www.uryearbook.com/test-form/). However, there is an issue with multiple text areas on the one page.

    Any suggestions on how this can be fixed?

    Posted 11 years ago on Thursday March 28, 2013 | Permalink

  2. Rob Harrell
    Member

    When you preview the from from within the form builder preview window - do the textarea counters work there on the form in question?

    Posted 11 years ago on Thursday March 28, 2013 | Permalink

  3. webspring
    Member

    Yes they work on the actual preview page but not on the live website. What do you think?

    Posted 11 years ago on Thursday March 28, 2013 | Permalink

  4. Rob Harrell
    Member

    That means you have something conflicting somewhere. Best to run through a theme/plugin conflict test:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Thursday March 28, 2013 | Permalink

  5. webspring
    Member

    Ok, thank you. I'll test that in a while. Thanks again

    Posted 11 years ago on Thursday March 28, 2013 | Permalink