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Check boxes lose their values on submit

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Pynchros
    Member

    I have a form that is used to collect a referral for our service. The first question on the form is a checkbox group with 5 possible selections. No matter what selections I make, when I submit the form I am presented with an error (this is a required field) and all the selections I made are unchecked. If I re-check them and re-submit, the form works fine.

    There are other forms on this site that work appropriately.

    The form can be found at http://ohs.symantry.com/resources/referral-for-intervention-services/

    Posted 11 years ago on Thursday July 11, 2013 | Permalink

  2. Richard Vav
    Administrator

    Hi,

    I just submitted the form without experiencing any issues with the checkbox group using chrome 27, which browser and version are you using and have you tested it in any other browsers?

    Regards,
    Richard

    Posted 11 years ago on Thursday July 11, 2013 | Permalink

  3. Pynchros
    Member

    Hi Richard and thanks for looking into this. I am using Chrome on Windows 8/x64. I had not tried it in Firefox or IE so I'll do that. Thanks for the suggestion.

    Bob

    Posted 11 years ago on Thursday July 11, 2013 | Permalink

  4. Rob Harrell
    Member

    Bob, are you using auto-fill in Chrome? There is a known bug in v.27 that will be getting corrected in v.28 where when using auto-fill radio and checkbox items that were selected prior to using autofill clear the selection(s).

    Posted 11 years ago on Thursday July 11, 2013 | Permalink

This topic has been resolved and has been closed to new replies.