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Clients' number portion of address not being accepted

  1. I've had 2 or 3 different customers complain to me that the form would accept the number portion of their address. (ie - 30473). They had to enter it about 10 times, then it finally accepted it. Any ideas as to what's going on?

    Posted 7 years ago on Wednesday June 27, 2012 | Permalink
  2. David Peralty
    Administrator

    Can you please link to your form?

    Posted 7 years ago on Wednesday June 27, 2012 | Permalink
  3. Sorry, here it is: http://realtyparadigm.com/elkhartkosciuskonortheast-listing-input-form/

    Posted 7 years ago on Wednesday June 27, 2012 | Permalink
  4. I've tried a few times to duplicate their error, but haven't been able to. I've had many successful submissions. But, as I said, about 3 complaints that it wouldn't take the number portion of their address. I would use the regular "address" field, but I need more control over what they submit.

    Posted 7 years ago on Wednesday June 27, 2012 | Permalink
  5. David Peralty
    Administrator

    Do you have any special validation on that particular field? Is it because people have been trying to put in letters or other information? Do you have a min or max value set?

    Posted 7 years ago on Wednesday June 27, 2012 | Permalink
  6. No, I don't have anything like that set. Just that it's required. Since my original post, I've had 2 others say the same thing. It may be that there was also another required field that wasn't completed, but I don't understand why it wouldn't take the address #??? I've told them to make sure everything else is complete, THEN enter the address #. That's worked so far. It still confuses my customers, then they call me and say "it won't take my address #".

    Posted 7 years ago on Tuesday September 11, 2012 | Permalink
  7. I get as message that there is an exploit on that page right now. Screenshot: http://minus.com/lAFWIFDNllpZK

    Please take care of that before we go any further.

    Posted 7 years ago on Wednesday September 12, 2012 | Permalink