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Clients unable to submit form

  1. I just got a recent contact us form saying that a client was having difficulty with trying to submit an application form I have created. I have tried testing this myself and I cannot find the problem with it, was wondering if you could take a look to make sure everything was ok. Its a two step form with information being passed via a query string. If you do complete the form, just use a name like "testing". Thanks a lot guys!!

    http://financedhomes.ca/catapult-your-way-to-home-ownership-step-4/

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  2. I submit the first page form and was directed to a new form with this query string:

    http://financedhomes.ca/catapult-your-way-to-home-ownership-step-4-part-b/?fname=TESTING&lname=ChrisHajer&email=chris%40rocketgenius.com&phone=%28708%29555-1212&province=Montreal+Quebec&when=02/14/2013&owned=Yes&bankruptcy=No&quedia=

    Here is a screenshot of this page: http://minus.com/lqKNUTNxQlJz9

    After completing that second form, I received a confirmation message and a link to a PDF form. Here's a screenshot of that confirmation: http://minus.com/ldl6yRuxbpKly

    Seems like it worked OK for me. I used Firefox 18.0.2 on Windows 7.

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  3. yes i got confirmation on your form submitions

    ok...ive tested it on windows 8 in chrome and other browsers and seems to work fine for me as well...i was just wondering if i did something stupid. Maybe this person had a very old computer

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  4. It's hard to troubleshoot intermittent issues like that. If it happens again, I would check the web server logs for errors or at least to see what user-agent they were using, so maybe you can see if there is a patter with a certain browser or OS.

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  5. ok, well i appreciate the help! glad it isnt something i did

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  6. No, the form looks good. Let us know if the issue pops up again.

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  7. Ok great!

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  8. Ok just got another client saying a similar problem

    "I would like to complete the online app, but it doesn't seem to allow me to enter all the values with no place to go further. "

    No changes on the form have been made since...suggestions? I have noticed a large amount of people only completing step 1 of my form and not step 2...this is not the norm, usually 75% would complete step 2, but lately only about 15-25%...so something is definitely wrong

    Posted 7 years ago on Saturday February 9, 2013 | Permalink
  9. After you received that report, did you check the server access logs to see the information about the user agent? The form has worked fine for both of us, so maybe there is something browser-specific which is failing.

    Posted 7 years ago on Sunday February 10, 2013 | Permalink
  10. the client did indeed tell me he was using windows 7 ie 9

    how would i go about checking the server access logs?

    Posted 7 years ago on Sunday February 10, 2013 | Permalink
  11. I went into my cpanel and looked at the error logs...is this the same thing?

    In error logs i only found one error from last month and the problem was not gravity forms related

    Posted 7 years ago on Sunday February 10, 2013 | Permalink
  12. i think i have found the root of my problem, it is not related to gravity forms at all. Seems as though the css for my background is screwing up and alowing nothing to be seen below the fold on older versions of ie. which is not allowing my cleints to see the whole screen

    i will get this fixed and keep you posted...almost positive this is it

    Posted 7 years ago on Sunday February 10, 2013 | Permalink
  13. The error log would not show it, just the access log. We just want to look for patterns in the user-agent (browser) to see if it's always one brand of browser that has a problem.

    The background image at the footer is certainly causing a problem. I used IE9 on Windows 7:
    http://minus.com/lwY7LhBHRa7Hg

    You can use the W3C validator to check CSS or HTML validity if you need to:
    http://jigsaw.w3.org/
    http://validator.w3.org/

    Posted 7 years ago on Sunday February 10, 2013 | Permalink
  14. I have fixed the problem i believe...seems as though ie did not like my messy css...i have since abandoned the fixed background attachment and went with just a normal grey color instead.

    Sorry for wasting your time with this! but i really appreciate the help!

    Posted 7 years ago on Sunday February 10, 2013 | Permalink
  15. Glad you were able to resolve the problem for all your clients.

    Posted 7 years ago on Sunday February 10, 2013 | Permalink