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Compatibility issue between gf-tooltips and Members plugin

  1. greg
    Member

    Hello,

    I've been using Gravity Forms in conjunction with the Members plugin ( https://wordpress.org/extend/plugins/members/ ). I recently installed a third plugin: gf-tooltips ( https://github.com/norcross/gf-tooltips ). The gf-tooltips adds tooltip functionality to front end forms made with Gravity Forms. I believe there might be a compatibility issue between the gf-tooltips plugin and the Members.

    I realize that both of these plugins are authored by 3rd parties, so I reached out to the developer of the Members plugin ( http://themehybrid.com/support/topic/activating-members-plugin-causes-other-plugins-setting-page-to-be-inaccessible ). The developer of the Members plugin said this issue might be related to the Gravity Forms gform_full_access capability. So that is why I'm posting this support message here.

    Here's a description of the issue I'm experiencing:

    When the Members plugin is deactivated, the gf-tooltips and Gravity Forms plugisn works as expected. When the Members plugin is activated, though, I can't access the settings menu for gf-tooltips.

    If Members is activated, then the settings link is hidden from the wp-admin menu, and accessing the URI directly in my browser ( at /wp-admin/admin.php?page=gf-tooltips) results in the error message "You do not have sufficient permissions to access this page."

    If I deactivate the Members plugin again, I can access the gf-tooltips settings at /wp-admin/admin.php?page=gf-tooltips. The gf-tooltips settings page loads as expected, without outputting the error message "You do not have sufficient permissions to access this page."

    I've also created a Github issue on the gf-tooltips repository. Here's a link to that discussion: https://github.com/norcross/gf-tooltips/issues/8

    Any help you could offer on this topic would be greatly appreciated. Thanks again for making Gravity Forms!

    Greg

    Posted 6 years ago on Friday March 22, 2013 | Permalink
  2. David Peralty
    Administrator

    Thank you for letting us know, but I don't think there is much we can do. It looks like it will be between the two plugins to figure out what's going on. Sounds like an issue with how roles are set-up or defined. Hopefully, they can get it resolved for you soon.

    Posted 6 years ago on Friday March 22, 2013 | Permalink
  3. As it stands now, the gf-tooltips is set up at the 'manage_options' user access level (a native WP user selection). I'm going to post this over on the Github repo so we can better maintain the conversation.

    Posted 6 years ago on Sunday March 24, 2013 | Permalink
  4. Thanks for checking in Andrew. I'll close this topic so you can carry on the conversation at Github. If you want this reopened, please email me at chris@rocketgenius.com - thank you.

    Posted 6 years ago on Sunday March 24, 2013 | Permalink

This topic has been resolved and has been closed to new replies.