vision
Member
Paypal is correctly processing payment and successfully sending back an IPN response, however, Gravity Forms still lists some entries (about 1 in 3) as "Processing". The entries are virtually identical.
Has anyone ever experienced this in the past? Are there some basic things that I can do to troubleshoot the issue? I'm running the latest stable version of the plugin and wordpress.
http://fieldhockey.ab.ca/register/
If the IPN response is not received by Gravity Forms, the status will remain "processing". It sounds like you have checked the IPN history and it shows "Sent" by PayPal. Try resending and see if the payment status is updated. If it does not, there is some sort of communication problem between PayPal and your server. If it's intermittent, it's going to be difficult to pinpoint the problem.
You can update the payment status manually with the transaction ID when viewing the entry.
vision
Member
I tried resending the IPN messages. They still say HTTP 2.0 response (OK). The only field that looked out of the ordinary is the notification URL which is blank for all transactions (both the ones GF is processing and the ones it isn't. Is there an error log kept somewhere?
I'm out of my depth here but if the OpenSSL PHP module wasn't installed on the server could that cause a problem? The host is a local ISP so I don't entirely trust their set up.
