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Conditional Fields Disappear in Safari

  1. I have a donation form that has a few conditional fields:
    http://bombayteenchallenge.org/give-test/

    When you click one-time gift, then "Enter Other Amount", you see the other amount box load then it disappears. This only seems to happen in Safari. Any ideas on what could be causing this?

    Posted 7 years ago on Wednesday February 20, 2013 | Permalink
  2. Take a look at this screenshot of the source of your page: http://minus.com/lS3pX3eTD3aGJ

    The closing < p > tags in red should not be there. The lines in the gravityform shortcode output should not be there. Something in your theme or a plugin is adding that extra markup and Safari is having a hard time with the JavaScript because of it.

    Try the form in the form preview and see if it works there.

    You can find out what plugin or theme is causing the trouble by following these troubleshooting steps http://rkt.gs/testing

    This is commonly caused by themes which offer the [raw] shortcode. You can read about other user's experience with that here: http://www.gravityhelp.com/forums/tags/raw

    Posted 7 years ago on Saturday February 23, 2013 | Permalink