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Conditional Logic and Editing a Form

Gravity Support Forums » Plugin Support » Gravity Forms

  1. mattf
    Member

    Hi Guys,

    I went back to a form I built earlier on in the week, which worked perfectly and included conditional logic with 4 options from a multiple choice selection.

    I needed to change one of the fields so went in changed what I needed and saved the form...I didn't change anything else.

    So I go to check my form out and it's gone...well...quite bonkers. It wouldn't show the field I changed along with a second field that I hadn't changed?

    So I went back in, had a dabble - selected and reselected conditional logic dropdowns, moved the fields up and down the form and it just won't work?

    I was wasting far to much time, so I went to a duplicate form that I had copied from this one a few days ago, which again was working perfectly...I made the same change and low and behold the exact same issue occurred?

    I'm going to attempt a new form from the start and see how I get on, but I thought you might like to know.

    Matt

    Posted 14 years ago on Thursday September 23, 2010 | Permalink

  2. mattf
    Member

    Update -

    This isn't as I first thought, it seems to be a browser issue that seems to have suddenly occurred?...

    I did a new form as mentioned above and noticed I was having the same problem.

    I was using Chrome on a Mac, so I then checked Safari and had the exact same problem?

    Then I checked Firefox, Opera and Sea Monkey on my Mac and Explorer on my Pc and all the 3 forms looked perfect?

    This is very confusing?...

    One thing I have noticed is that if I move the field boxes up further towards the top and then save I can get various fields to work, but others don't...then I move them again and different ones work when in Safari and Chrome - yet they are always perfect on the others?

    I thought maybe it was a css thing, but I checked using the preview utility within GF and it's doing the exact same thing in both Chrome and Safari?

    Do you have any ideas guys?

    Matt

    Posted 14 years ago on Thursday September 23, 2010 | Permalink

  3. Carl Hancock
    Administrator

    We use Chrome and Safari on a Mac and have no issues. What you are experiencing sounds like it could be a theme conflict, plugin conflict or a mod_security javascript issue. This is especially likely as you said it worked fine before and now it doesn't, the code hasn't changed so something else in your site has that has introduced the issue.

    You are going to have to first test for theme conflicts by activating the Default WordPress theme (TwentyTen) and then testing the Gravity Forms form builder. If it works fine, something in your theme is causing a Javascript conflict in the admin. If it doesn't work still, then move on to test for plugin conflicts.

    Deactivate ALL plugins. Activate just Gravity Forms and test to see if the form builder works fine. If it works fine then one of your plugins is causing a Javascript conflict in the admin. You will then have to activate each plugin one by one AND test Gravity Forms after each one until you encounter the plugin causing the problem.

    To test to see if it is a mod_security firewall issue with AJAX you will have to create a new form that consists of ONLY a text input field and a paragraph text field. Save this new form and then go to Edit forms and edit this new form again. Now add a drop down, multiple choice radio button, and checkbox fields to this form and try saving it. If it doesn't save then it is a mod_security firewall issue blocking the AJAX request.

    Let me know how it goes.

    Posted 14 years ago on Thursday September 23, 2010 | Permalink