PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Conditional Logic Fields not dispaying

Gravity Support Forums » Plugin Support » Gravity Forms

  1. blueprairiestudios
    Member

    I have a form with multiple fields that are set to display based on the user answer to a previous question. There are lots of questions that display perfectly and for some reason some won't display at all, even when the logic requirement is true.

    Posted 14 years ago on Monday November 30, 2009 | Permalink

  2. Carl Hancock
    Administrator

    Do you have a URL where we can view this form in action so that we can debug the issue?

    Posted 14 years ago on Monday November 30, 2009 | Permalink

  3. blueprairiestudios
    Member

    http://www.ciemsd.org/?page_id=548

    password for page is 911

    Posted 14 years ago on Monday November 30, 2009 | Permalink

  4. Carl Hancock
    Administrator

    Can you walk me through what fields are conditional and what is supposed to happen so that I know what the anticipated behavior is so I can see when it does not work as intended?

    Posted 14 years ago on Tuesday December 1, 2009 | Permalink

  5. blueprairiestudios
    Member

    When you select the patient type as "stroke", it should display these questions:
    1. Door to CT time
    2. Door to Drug time
    3. Symptom Resolution

    When you select the patient type as "trauma", it should display this question:
    1. Admitting trauma surgeon
    (it does display another question that has the same conditional logic (level of trauma alert activated.

    I can send you screen shots of the form set-up or get you a login and password through a means other than this.

    Posted 14 years ago on Tuesday December 1, 2009 | Permalink

  6. Carl Hancock
    Administrator

    A login and password would be most helpful. You can send the login information to carl-at-rocketgenius.com and I will look into it so we can get this resolved. Thanks!

    Posted 14 years ago on Tuesday December 1, 2009 | Permalink

  7. Alex Cancado
    Administrator

    The problem was that an old version of the conditional logic information was getting cached by the browser. The conditional logic information is rendered as an external javascript file and browsers will cache them to improve performance.

    I will see what I can do to shorten the cache expiration time.

    Posted 14 years ago on Wednesday December 2, 2009 | Permalink