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Conditional Logic Form Not Displaying

  1. Hi there: I have create a form today with conditional logic. In preview mode it works fine. When I embed the Gravity forms code the page http://stonegateinn.com/email-offers/ is blank.

    This is the form's appearance in the UI http://stonegateinn.com/wp-content/uploads/2012/11/2012-11-13_124909.png

    Any ideas on what may be causing this?

    Thanks,

    Rob

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  2. David Peralty

    Your theme has a very old version of JQuery, hence the issue:
    <script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js"></script>

    Gravity Forms needs 1.7.1 or above. WordPress by default comes with a much newer version. If you can resolve this issue, then things should work as expected.

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  3. I'm experiencing a similar problem. I ran some testing with various combination of form fields.

    Conditional Logic breaks the form.

    GF Version 1.6.9
    WP Version 3.3.1

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  4. David Peralty

    lumigrow - I can't help you without seeing the URL of your site, as it is usually a JavaScript/JQuery issue.

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  5. The URL: http://www.lumigrow.com

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  6. David Peralty

    Seems like it might be a theme or plugin conflict. I get a bunch of JS errors when I use Inspect in Chrome.

    Can you please go through the following in an attempt to isolate the specific source of the issue:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  7. Conditional logic works when the form is published.

    However, it does not work in the wordpress preview:
    http://www.lumigrow.com/project-questionnaire/?preview=true&preview_id=1894&preview_nonce=97cecb1722

    NOR the gravity forms preview:
    http://www.lumigrow.com/?gf_page=preview&id=17

    Posted 9 years ago on Wednesday November 14, 2012 | Permalink
  8. David Peralty

    My answer is still the same though that it is most likely a JavaScript conflict due to either a theme or plugin issue. Can you please go through the above steps to try to isolate, and look at the JS issues on your site and try to rectify those?

    Posted 9 years ago on Wednesday November 14, 2012 | Permalink
  9. seales21
    Member

    Had the same problem. Ended up being my Google Analyticator plugin. Thanks for the troubleshooting method. Had me scratching my head, since that google plugin wasn't a new addition to the site.

    .b.

    Posted 9 years ago on Wednesday November 14, 2012 | Permalink
  10. Hi there: I have updated script to jquery-1.8.3.min.js. Still no form is present.

    TY

    R

    Posted 9 years ago on Thursday November 15, 2012 | Permalink
  11. David Peralty

    Rob, can you try the following, I think it might be a theme conflict:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    I think your theme is missing some declaration or something in your functions.php file is breaking Gravity Forms. I am not sure which.

    Posted 9 years ago on Thursday November 15, 2012 | Permalink
  12. When switching to the 2010 theme the form works perfectly. Since I am using a custom theme we are having difficulty uncovering the gremlin (cause).

    Programmer said...
    - the form is showing two different code blocks
    <<< gform_validation_error" style="display:none"
    - this is what it is adding to the forms which causes not displaying it
    - where can we check for this conflict?

    Thanks

    Posted 9 years ago on Thursday November 15, 2012 | Permalink
  13. David Peralty

    The display:none is how we do various JavaScript related things. Basically, have them check to make sure wp_head and wp_footer are where they should be and that there isn't any conflicting JavaScript being loaded. It looks like the JS that Gravity Forms ships with isn't being loaded.

    Posted 9 years ago on Thursday November 15, 2012 | Permalink
  14. David, I'm seeing the same problem at http://www.solidverbal.com/verbies/nominate. Is this the same issue? Looks like my theme is using jQuery v. 1.7.2...

    Posted 9 years ago on Thursday November 15, 2012 | Permalink
  15. David Peralty

    The issue there is that it has JQuery in the header, and then again in the footer. This double loading of JS creates issues with Conditional Logic due to the sensitivity and complexity of what we are trying to do.

    Posted 9 years ago on Thursday November 15, 2012 | Permalink
  16. Thanks very much for the help you guys! We are rocking now :)

    R

    Posted 9 years ago on Tuesday November 20, 2012 | Permalink

This topic has been resolved and has been closed to new replies.