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Conditional Logic makes entire form disappear

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Dave Clements
    Member

    I'm trying to create a form which allows sales reps to order samples of products. They can request specific numbers of each sample, but if it goes over a threshold for any item, it needs to be approved by a manager, and an explanation needs to be provided. So I've tried creating an explanation field using Paragraph text, but when I set up the conditional logic to only show the field if the value of one of the item fields is over the threshold, it prevents the form from displaying altogether. I've tried using Single Line Text, Number and Radio Buttons with "other" choice, but none of them work. What would be the best way to set up this form and how can I make sure that the form actually displays.

    Posted 12 years ago on Saturday March 10, 2012 | Permalink

  2. Janeth
    Member

    I am having the same problem

    Posted 12 years ago on Saturday March 10, 2012 | Permalink

  3. Rob Harrell
    Member

    Sounds like a potential JS conflict. Do you have a link to your form? Have you tested for theme/plugin conflicts already?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Sunday March 11, 2012 | Permalink

  4. Janeth
    Member

    It was working and then stopped. I shut off all plugins and it didn't come back. The site was being built here http://musicmafia.biz/ and gravity forms is what we were hoping to use in the right hand menu.

    Thanks,

    Janeth

    Posted 12 years ago on Sunday March 11, 2012 | Permalink

  5. Rob Harrell
    Member

    @Janeth, can you send me a login to rob@rocketgenius.com so I can take a look?

    Posted 12 years ago on Sunday March 11, 2012 | Permalink

  6. Janeth
    Member

    Thanks Rob, I sent it to you.

    Thanks so much,

    Janeth

    Posted 12 years ago on Sunday March 11, 2012 | Permalink

  7. Rob Harrell
    Member

    @Janeth:

    Check out the very bottom of this page:

    http://www.gravityhelp.com/documentation/page/Embedding_A_Form

    You just need to enqueue our scripts/styles here.

    Posted 12 years ago on Sunday March 11, 2012 | Permalink

  8. Dave Clements
    Member

    It's only when I make that particular change that this happens though, It's only when I try to interrogate whether a particular field has a value greater than the predetermined limit for that item. The forms work fine otherwise. Should this cause a plugin conflict that wouldn't otherwise exist?

    Posted 12 years ago on Tuesday March 13, 2012 | Permalink

  9. Rob Harrell
    Member

    Well the conditional logic is javascript based, so usually when it's enabled and the form doesn't show, there could be a JS conflict somewhere. If you want, you can send me a login to rob@rocketgenius.com and I can take a look around to try to pinpoint.

    Posted 12 years ago on Tuesday March 13, 2012 | Permalink

  10. Dave Clements
    Member

    Hi Rob,

    I sent you an email to the addess specified. It's for intranet.kawasumiamerica.com. Also, can you give me an idea of the best field type to use for this application?

    Thanks

    Posted 12 years ago on Tuesday March 13, 2012 | Permalink

  11. Dave Clements
    Member

    Rob,

    Also, if you're going to get in touch via email, please send replies to dave@theukedge.com, rather than the admin address that your login details would have been sent to.

    Thanks

    Posted 12 years ago on Tuesday March 13, 2012 | Permalink

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