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Conditional Logic resetting condition on its own.

Gravity Support Forums » Plugin Support » Gravity Forms

  1. dkahn
    Member

    For some reason, the conditional logic value gets reset or not saved. Have you seen this before? Any advice?

    Thanks.

    Posted 11 years ago on Wednesday February 27, 2013 | Permalink

  2. David Peralty

    I haven't heard of just those details not being saved before. Can you give me more information on what you mean. Do you mean in the form builder when you try to save updates to the form or do you mean on the front end when trying to submit an entry to the form?

    Either way, can I have you try to isolate the issue using the following steps?
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Wednesday February 27, 2013 | Permalink

  3. dkahn
    Member

    I mean the form builder doesn't save the value of the conditional field. it resets it to a different value.
    Either way, the front end is not respecting what is in the conditional field. It just shows the field when any of the radio buttons are selected on the front end. When another radio button is selected it doesn't hide the credit card field.

    Posted 11 years ago on Wednesday February 27, 2013 | Permalink

  4. David Peralty

    Can you try our troubleshooting steps please? As it is most likely a conflict.

    Posted 11 years ago on Wednesday February 27, 2013 | Permalink

  5. dkahn
    Member

    I just replaced it with a new field which worked. The old field must have been corrupted.

    Posted 11 years ago on Friday March 1, 2013 | Permalink

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