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Confirmation Message Anchor not working

  1. reelseo
    Member

    Hello. I've read http://www.gravityhelp.com/forums/topic/redirect-after-failed-form-redirect-to-page-w-anchor#post-9592 and implemented the change to functions. It was working a few months ago prior to upgrading to the most recent version but it's no longer working and the ajax never works on my site. Im ok without the ajax (though I wish it worked), but when they submit the form, they cant see the confirmation message as the anchor doesnt take them to the message. Can you please help me with this as we have people submitting multiple times not realizing their entry was successful. Thanks in advance

    Posted 8 years ago on Thursday January 26, 2012 | Permalink
  2. reelseo
    Member

    Hello?

    Posted 8 years ago on Sunday January 29, 2012 | Permalink
  3. reelseo
    Member

    Far more than 48 hours. Is anyone here to offer support? pleaseeeee

    Posted 8 years ago on Tuesday January 31, 2012 | Permalink
  4. reelseo
    Member

    Can someone please help me here? Posted this a week ago and would really love your help.

    Posted 8 years ago on Wednesday February 8, 2012 | Permalink
  5. reelseo
    Member

    BTW - just to avoid confusion - I already added the code to our functions.php file in the theme as described on http://www.gravityhelp.com/documentation/page/Gform_confirmation_anchor

    Posted 8 years ago on Wednesday February 8, 2012 | Permalink
  6. The confirmation anchor works, so it's not going to be an issue with the hook. I would make sure that the code was implemented properly and double check the implementation. We don't have any other users reporting a problem with applying the anchor via the hook and nothing has changed with that code.

    The fact that you are having problems with the AJAX, which you should not be, points to bigger issues and possibly something else on your site that is causing problems with the forms. AJAX should work, if it does not it's because there is something on your site preventing it from functioning.

    In order to take a look at this we'd need access to the site. The URL, the URL to the page containing the form, WordPress admin login and FTP login. We would have to take a look at how you have it implemented and why AJAX isn't working and see what it interfering with it.

    I have replied to your Priority Support request and we can handle it there. I am closing this thread.

    Posted 8 years ago on Wednesday February 8, 2012 | Permalink

This topic has been resolved and has been closed to new replies.