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Confirmation Not Displayed

  1. After this week's update, the confirmation doesn't appear after submission. Here is where our form is located:

    http://bigdesignevents.com/contact/

    Our forms were fine until I did the update. Have you seen this behavior yet?

    Thanks.

    Keith Anderson

    Posted 13 years ago on Sunday March 27, 2011 | Permalink
  2. Very odd, nobody has reported this issue and we can't replicate it locally... although we do see it happening on your site. If you can provide us with a WordPress admin login via our Contact Us form and reference this forum post when doing so and we can take a look and see what is going on.

    Posted 13 years ago on Sunday March 27, 2011 | Permalink
  3. Did you guys receive the login information?

    Posted 13 years ago on Monday March 28, 2011 | Permalink
  4. Yes, I will be looking into it this afternoon. I'll be in touch soon.

    Posted 13 years ago on Monday March 28, 2011 | Permalink
  5. The only way to further debug this would be to check for plugin and/or theme conflicts. I noticed you are running a bunch of plugins, including multiple types of caching plugins. Depending on how the caching plugin works, this can cause issues with plugins that need live access to the database. It's possible one of these is causing an issue.

    I'm not familiar with the caching plugins you are running, W3 Total Cache for instance allows you to whitelist Gravity Forms so it can continue working properly while other things are cached.

    You would have to check for theme and plugin conflicts, most likely a plugin conflict.

    To test for a theme conflict:

    - Activate default Twenty Ten theme
    - Check to see if the issue still occurs

    If it does not, then something in your theme is causing a conflict with Gravity Forms. If it still happens, follow the steps below to test for plugin conflicts.

    To test for a plugin conflict:

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Check to see if the issue occurs

    If it does not, then one of your plugins is causing a conflict with Gravity Forms. To narrow it down follow the steps below:

    - Activate each plugin one by one
    - Check to see if the issue occurs after each one

    One way to do this quickly is to activate plugins in groups of 5 or so. Then when you hit a group of 5 that causes the issue to occur, deactivate the 5 and activate them one by one doing the steps above.

    We can't prevent themes or plugins from causing conflicts depending on what they do. This is especially true of caching related issues. Let me know how it goes.

    Posted 13 years ago on Monday March 28, 2011 | Permalink