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Confirmation redirect not working

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ricklepage
    Member

    My email submission page at http://www.elementsuser.com just stopped working properly. Visitors are supposed to be able to enter their email address, click the submit (aka "Download Now") button, and be redirected to this page: http://www.photoshopelementsuser.com/elementsuser-starter-kit-1/

    This was working fine until this morning.

    Now, the form still logs their email address, but fails to send them to the confirmation page. I've tried using the "Page" feature and putting in a URL directly.

    I'm at a loss as to what might have happened.

    Posted 12 years ago on Thursday October 4, 2012 | Permalink

  2. David Peralty

    Hi ricklepage - Can you try the following steps to try to isolate the potential issue that might be occurring?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Thursday October 4, 2012 | Permalink

  3. Chris Hajer
    Key Master

    I saw a couple problems on that page. There is a double AJAX spinner after submit, and also this JavaScript error after submission:

    Timestamp: 10/5/2012 7:50:20 AM
Error: ReferenceError: Shadowbox is not defined
Source File: http://www.photoshopelementsuser.com/elementsuser-starter-kit-1/
Line: 336
    Posted 12 years ago on Friday October 5, 2012 | Permalink