I have not been able to figure out why this is happening--mechanic's syndrome because when I've tested it, it doesn't happen for me. I've set up a publicity request form for church staff to submit print/web/etc. print requests (side note: between conditional logic for showing/hiding fields, and routing emails to the correct person, this form alone makes GF worth every single penny), and most of the time it works perfectly.
I've had a couple people copy/paste text from a Word document, evernote, and/or publisher into the Details field ("just where it says Details (actual wording that you want to be used, or a description)"), and the text has disappeared on us. It doesn't end up in the entries in the database, or in the email (which is sent to me and a copy sent to the user). Sometimes just one line of their text will come through, sometimes just one line will be missing. And it doesn't happen to everyone. There is no character limit on this field.
I do not seem to be able to make it break for me. I would ascribe it to user error, except that the people who are having the issues the most are the two most tech savvy in the office.
If you want to do a test submission, you are welcome to--if you ask for a digital job instead of a print job, it will only come to me, and if you put in a legit email for yourself, you will get a copy. I am not sure if there is any help for this, since I can't track it down, but if you would take a look, I would appreciate any help or suggestions.
