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created form and published it, get error when content is submitted

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Cycling Shorts
    Member

    I have Wordpress running on a self host using Gravity Forms on "Structure" theme.
    I have created and published a gravity form on http://www.cyclingshorts.uk.com on the "Contact Us" page. If you try to submit a contact us request it comes up with a "forbidden" error, and if I do it I get the error and it blocks me from viewing the front end of the site again and more importantly it stops me from editing and viewing the backend of the site. It makes my host company's system block my IP address. How do I solve this? Firstly how do I get it to send the form and secondly what do I do to stop it blocking my system. I'm blocked out right now.

    Posted 12 years ago on Monday August 29, 2011 | Permalink

  2. Chris Hajer
    Key Master

    The 403 forbidden error is something weird on your server. That's not a normal server response to a Gravity Forms submission. I got the same error when submitting your contact form. However, I was not blocked from accessing other pages on the site.

    Do you have any sort of rewrite plugins installed? They can affect this. Can you submit the form from the preview without this error occurring? If so the problem could be caused by a theme or plugin conflict. You can test for those using this information:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    It could be mod_security being a little aggressive or could be folder permissions or file permissions. I would contact your host. If they have access to logs, they should be able to pinpoint what is causing that 403 error. Because your IP is blocked from accessing the site in the first place, I think you're going to have to contact the host in any case.

    p.s. I was able to submit the contact form just fine. Also, you may want to address the tabindex issue which occurs when there is a Gravity Form and comment form on the same page.

    http://www.gravityhelp.com/documentation/page/Gform_tabindex

    Or, remove the second (WordPress) form from the page with the Gravity Forms form.

    Posted 12 years ago on Tuesday August 30, 2011 | Permalink